Hi, I’m
Eduardo Castellón
Barranquilla,ATL
Summary
Experienced Account Specialist with 10 years background catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Also, highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
years of professional experience
Work History
Office PartnersBarranquilla
Account Specilaist
02.2022 - 06.2023
Job overview
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Soft G NetBarranquilla
Customer Service Representative
07.2021 - 02.2022
Job overview
- Assisted American Care Transportation customer's, booking, cancelling, confirming and activating transport to medical centers, labs, doctor's offices, pharmacies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sykes ColombiaBarranquilla
Customer Care Representative
04.2017 - 08.2019
Job overview
- Assisted travel agencies located at Europe, and, Middle East (clients of Hotelbeds, and, Bedsonline)
- Confirming, modifying, and cancelling bookings, re locations, transfers, excursions, etc.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Call Center BilateralBarranquilla
Customer Service Representative
07.2013 - 09.2015
Job overview
- Assisted Tracfone Wireless, Net10 Wireless, Safelink Wireless (US).
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
Fabrica de Hielo La 21Barranquilla, ATL
Operator
11.2012 - 03.2013
Job overview
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Maintained production and quality documentation.
- Handled various mechanical and technical machinery during manufacturing process.
- Monitored product flow through feed conveyor.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Servicios Electricos Pinder S.A.Panama, Panama
Manager's Assistant
05.2011 - 09.2011
Job overview
- Assigned tasks to associates to fit skill level and maximize team performance.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Education
Centro De Idiomas Y Turismo De CartagenaCartagena - BOL - Colombia
Some College (No Degree) from Hotel Administration
Skills
- Strategic Planning
- Project Management
- Revenue Generation
- Hotel operations
- Customer Relationship Management (CRM)
- Sales Solutions
- Business Negotiation
- Customer Service
- Reporting
- Credit and Collections
- Excellent Negotiating Tactics
- Selling Advertising
- Operations
- Account Servicing
- Client Relations
- Sales
Languages
Spanish
First Language
English
Upper Intermediate
B2
French
Beginner
A1
Timeline
Account Specilaist
Office Partners
02.2022 - 06.2023
Customer Service Representative
Soft G Net
07.2021 - 02.2022
Customer Care Representative
Sykes Colombia
04.2017 - 08.2019
Customer Service Representative
Call Center Bilateral
07.2013 - 09.2015
Operator
Fabrica de Hielo La 21
11.2012 - 03.2013
Manager's Assistant
Servicios Electricos Pinder S.A.
05.2011 - 09.2011
Centro De Idiomas Y Turismo De Cartagena
Some College (No Degree) from Hotel Administration
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