edny Medrano Lucero
Fort Collins
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Village Medical
07.2023 - 06.2025
- Assisted patients with scheduling appointments and managing follow-up visits.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Processed insurance claims and verified patient eligibility for coverage.
- Maintained patient records, ensuring confidentiality and compliance with regulations.
- Verified insurance eligibility and coverage for patients.
- Used Athena to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Crew Leader
Sonic Drive-In
04.2021 - 07.2023
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new team members on food safety and operational procedures.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented process improvements that enhanced efficiency in food preparation and delivery.
- Led team meetings to communicate goals, align strategies, and motivate staff towards success.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Education
High School Diploma -
Rocky Mountain High School
Fort Collins, COSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Patient greeting
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Village Medical
07.2023 - 06.2025
Crew Leader
Sonic Drive-In
04.2021 - 07.2023
High School Diploma -
Rocky Mountain High School