
Bilingual individual seeking a position that will utilize my education and customer service skills to serve the community. I am honest, trustworthy and dependable, all skills that will help any company be successful.
Provided direct care, supervision, safety, and security for adjudicated and pre-adjudicated youth within a secure detention setting. Monitored and enforced behavioral management plans, including Behavioral Contracts and Individual Growth & Change Plans, while promoting positive behavior and accountability.
Supervised daily activities, conducted youth orientations, and maintained a structured, safe environment. Responded effectively to crisis situations using intervention, de-escalation, and conflict-resolution techniques, including physical restraint procedures when necessary to ensure safety. Conducted incident debriefings and facility searches in accordance with policy and security procedures.
Implemented youth programming through active engagement, mentoring, coaching, and redirection to support behavioral growth and rehabilitation goals. Supported trauma-informed care practices and crisis intervention strategies aligned with organizational standards.
Maintained accurate documentation and reporting of youth behavior, incidents, activities, and program participation using database and records management systems. Demonstrated professionalism, accountability, and adherence to organizational policies, code of conduct, and compliance standards while fostering a respectful and positive environment.