Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Morales

Denver

Summary

Self-motivated, detail-oriented, empathetic, and responsive leader who focuses on the development and training of associates, with open communication and respect among the team. Strengths included are training, scheduling, multi-tasking, inventory management, and managing operations. Dependable worker with a strong work ethic, strong decision-making skills, and a commitment to leading with compassion, understanding, and creating a safe space.

Overview

7
7
years of professional experience

Work History

Kitchen Designer Sales Associate

The Home Depot
Denver
02.2023 - Current
  • Qualifying customers on their kitchen and bath projects by assessing their needs, addressing questions and concerns, and making design and purchasing recommendations.
  • Keeping up with showroom standards and in-aisle standards to drive sales and customer service by promoting a clean, positive, and easy shopping experience for customers.
  • Use design software to create floor plans, designs, and 3D renderings to review project designs with customers, and to help with product and material selection.
  • Collaborate and build relationships with installers to help oversee the kitchen and bathroom remodel projects for customers until the project is completed, as well as problem-solving when issues arise.

Front End Supervisor

The Home Depot
Denver
07.2021 - 01.2023
  • Provided consistent training for front-end associates with the POS system, and supervised staff performance.
  • Focused on reducing shrink by ensuring accuracy, setting goals, tracking progress, and celebrating milestones.
  • Encouraged associates to engage with customers to provide excellent customer service.
  • Ensured time management in order to be able to rotate staff to optimize floor coverage and customer service.
  • Promoted associate development through computer training, hands-on training, consistent positive feedback, and cross-training in other departments.
  • Conducted regular performance reviews with staff members to assess individual progress, and set goals for future development.

Assistant Store Manager/Key Holder

Save-A-Lot
Denver
07.2018 - 09.2021
  • Supervised associates with cash-handling processes to ensure the accuracy of transactions through the POS, as well as balancing tills and managing cash in the store.
  • Organized backroom storage to maximize space utilization, received shipments from vendors, and ensured that all products were properly stocked in their designated locations.
  • Coordinated floor moves, planograms, merchandising, display maintenance, and monitored floor stock to keep popular items available to customers, as well as tracking inventory levels.
  • Interviewed, hired, onboarded, and trained new employees on store policies, procedures, and customer service standards.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms, and completing shift changes to ensure operational standards throughout the day.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.

Education

Associate in General Studies -

Colorado State University
Pueblo, Colorado
05-2024

Skills

  • Project management
  • Time management
  • Hiring, training and mentoring
  • Fluent in English and Spanish
  • POS transactions
  • Inventory management
  • Relationship building
  • Verbal and written communication
  • Task delegation
  • Staff development

Languages

Spanish
Professional

Timeline

Kitchen Designer Sales Associate

The Home Depot
02.2023 - Current

Front End Supervisor

The Home Depot
07.2021 - 01.2023

Assistant Store Manager/Key Holder

Save-A-Lot
07.2018 - 09.2021

Associate in General Studies -

Colorado State University

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Edith Morales