Edilberto Vaquiro Lopez

I have strong management and leadership skills, a strong sense of responsibility, and excellent ability to achieve established goals, work in teams, and focus on customer service. I have 15 years of experience implementing, managing, migrating, and supporting Remedy ITSM Suite modules: BMC Remedy Service Desk, BMC Remedy Change Management, and BMC Service Level Management from version 7.5 to version 20.02. I have experience implementing BMC Discovery, integrating BMC Discovery, Client Management, and Active Directory with Remedy, and CMDB modeling and population. I have experience implementing virtual chat, Smart Reporting, Smart IT, and DWP. I also have experience setting up Remedy systems for high availability.

BMC Certified Professional: Helix ITSM 22.x | BMC | 2025