Edier Lopes
Multilingual Expert Consultant
Bogota,HUI
Summary
I would share my experiences in the customer service, aviation, tourism and hospitality, BPOs industries. Regarding luxurious high stand Brands in different continents. I worked around the globe searching great experiences and learning about different market knowledge, in the Middle East, Asia, South America. I generally expect to be honored with an offer to join the organization, it will be a great pleasure to talk to you and share some more details.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Hotel Lounge Concierge
Marriott Marquis
01.2015 - 02.2016
- Daily reservations, schedules and performed the setup of the private meeting rooms
- I used to check in and checked out the VIP guests from to the executive lounge, it was my duty to manage and check the stocks of all the perishables used in the lounge, I host and socialize among the guests and discretely coordinate their access to the lounge private areas.
Emirates Airline Expert Consultant GDS Ticketing
Emirates Airline
07.2023 - 03.2024
- Sales customer services, multilingual performance to multiple global markets, passengers and travel agencies support, special request arrange and various procedures regarding reservations, ticketing, refund, changes and upgrades related to all Emirates Airlines global network.
Multilingual Social Media Content Moderator
Teleperformance - META
04.2022 - 06.2023
- Responsible as a multilingual social media content moderator in Bogotá, I performer multiples different sources of content moderation's, regarding policies infractions, fast data analysis, BPO deeply skills regarding effective communication, issues solver, team management, fast KPI and higher CES achievement.
Resort Ambassador Supervisor
Siyam World Resort
05.2022 - 04.2023
- As the guest relation supervisor for LATAM market
- I delivered guest brilliant experiences guaranteed, fast and practical resolution approach in interpersonal relations, luxurious and exclusive ''welcome, stay and farewell'' interaction in English, Portuguese and Spanish
- Guest fast and practical resolution approach in a personalized way, luxurious and exclusive ''welcome, stay and farewell''.
RCC Amadeus Ticketing and Travel Agencies B2B
Mindpearl - Lufthansa Group
11.2017 - 04.2019
- As GSD Amadeus Ticketing Expert, B2B-CSR, for EU and LATAM Market, providing support to the Swiss and Lufthansa passengers as well travel agencies, via e-mail and telephone, providing information and services involving ours fares, procedures as well many Airport services via Amadeus I used to do new sales, cancellations and tickets changes.
01.2015 - 11.2017
- TECHNICAL AIRPORT LOGISTIC
Education
TECHNICAL AIRPORT LOGISTIC -
FATEC
Guarulhos, Sao Paulo 01.2015 - 05.2017
Skills
GDS AMADEUS
Timeline
Emirates Airline Expert Consultant GDS Ticketing
Emirates Airline
07.2023 - 03.2024
Resort Ambassador Supervisor
Siyam World Resort
05.2022 - 04.2023
Multilingual Social Media Content Moderator
Teleperformance - META
04.2022 - 06.2023
RCC Amadeus Ticketing and Travel Agencies B2B
Mindpearl - Lufthansa Group
11.2017 - 04.2019
Hotel Lounge Concierge
Marriott Marquis
01.2015 - 02.2016
01.2015 - 11.2017
TECHNICAL AIRPORT LOGISTIC -
FATEC
01.2015 - 05.2017
Similar Profiles
Yessenia FerreiraYessenia Ferreira
MClub Attendant/ Bartender at Marriott MarquisMClub Attendant/ Bartender at Marriott Marquis
Erik MEDLEYErik MEDLEY
Purchasing Agent at MARRIOTT MARQUISPurchasing Agent at MARRIOTT MARQUIS
Angel SanchezAngel Sanchez
Banquet Server at Marriott MarquisBanquet Server at Marriott Marquis