Dedicated host coach with experience in training and developing staff to uphold company standards. Skilled in problem-solving and task prioritization, ensuring operational efficiency and excellent guest experiences.
Overview
6
6
years of professional experience
Work History
Server
Red Robin
Loveland
01.2024 - Current
Processed detailed food and beverage orders accurately by operating a POS terminal.
Maintained cleanliness, organization and stocked dining areas, bar, and beverage stations.
Collaborated with kitchen staff to check food for accuracy and ensure customers got their food in a timely manner.
Handled customer inquiries and resolved issues promptly with enthusiasm and using knowledge of the restaurants products.
Host Coach
Red Robin
Loveland
07.2023 - Current
Provided high expectations of trainees and set them up for success through skill/performance assessments while holding a supportive work environment.
Trained FOH on restaurant standards, procedures, and policies to uphold Red Robin Corporation.
Ensured that guest and food safety were being followed at all times.
Delegated tasks to staff to ensure all components are seen to, cared for, and completely correctly.
Identified the guest flow and monitored servers throughout the shift to set priorities in real time to run at maximum efficiency.
Shift Leader
Which Wich Superior Sandwiches
Frisco
05.2020 - 07.2020
Supervised and led employees to maintain productivity, ensure company policies, and optimize operations.