Edgar Velasco
Team Manager
Bogota
Summary
I am an experienced professional in the BPO industry with a strong background in managing and developing human talent. As a proven leader, I focus on obtaining results through innovative solutions, data analysis, and process improvement that allows the correct resolution of problems. I have a solid foundation in administrative and financial management, coupled with a high capacity for learning and quick adaptation to changes.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Senior Operations Supervisor
Teleperformance
09.2021 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Singer
Fundacion Arte Lirico
1 2019 - 3 2019
- Tenor Singer in a choir specialize in performance of spain music and theater.
Operations Manager
Teleperformance
06.2022 - 08.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Suport
Teleperformance
12.2020 - 09.2021
- Handling of doubts and requests from customers regarding a service, continuous support and resolution of their concerns.
Customer Support
Accedo
11.2018 - 01.2019
- Handling of doubts and requests from customers regarding a service, continuous support and resolution of their concerns.
Education
Bachelor of Arts - Music
Universidad Incca De Colombia
Bogota, Colombia 01.2019 - 03.2023
Associate of Arts - Music
Escuela De Musica Y Audio Fernando Sor
Bogota, Colombia 07.2014 - 12.2017
Skills
Reduce business cost
Planning and execution of action plans
Problem Solving
Human development
Critic and creative thinking
Continuous improvement
Operations Management
Staff Training and Development
Scheduling Coordination
Customer relationship development
Coaching expertise
References
- Sebastian Agudelo - 3112380572
- Laura Perez - 3106329509
Languages
Spanish
Native language
English
Advanced
C1
Certification
Leadership and coaching certification
Timeline
Operations Manager
Teleperformance
06.2022 - 08.2022
Senior Operations Supervisor
Teleperformance
09.2021 - Current
Customer Suport
Teleperformance
12.2020 - 09.2021
Bachelor of Arts - Music
Universidad Incca De Colombia
01.2019 - 03.2023
Customer Support
Accedo
11.2018 - 01.2019
Associate of Arts - Music
Escuela De Musica Y Audio Fernando Sor
07.2014 - 12.2017
Singer
Fundacion Arte Lirico
1 2019 - 3 2019
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