Eden Shaw
Denver
Summary
Service Manager with three years in customer-facing roles, excelling in customer service and team leadership. Enhanced client retention through effective problem-solving and staff training. Skilled in multitasking and inventory management, fostering a positive atmosphere conducive to satisfaction and customer loyalty. Conversational ability in Spanish and Malay, facilitating diverse communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
02.2023 - 12.2024
- Oversaw customer feedback systems and collaborated with staff to maintain a fast-paced and hospitable atmosphere for clients.
- Addressed customer concerns effectively to ensure satisfaction and retention.
- Assisted in interviewing, onboarding, and training new hires.
- Minimized service interruptions for clients by addressing potential issues in advance.
- Auditing point of sale operations to ensure secure and accurate drawer and safe counts.
- Assisted in recording, ordering, and organizing inventory.
Crew Member
Chipotle
05.2022 - 02.2023
- Worked register, front line, and other front and back of house positions.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of Arts - Linguistics
Metropolitan State University of Denver
Denver, COLittleton High School
Littleton, CO06.2022
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service and hospitality
- Client retention strategies
- Staff training and development
Certification
ServSafe
Languages
Spanish
Professional Working
Malay
Limited Working
Timeline
Service Manager
Chipotle
02.2023 - 12.2024
Crew Member
Chipotle
05.2022 - 02.2023
Bachelor Of Arts - Linguistics
Metropolitan State University of Denver
Littleton High School
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