Eden Gaona (he/him)

• Operated cash register efficiently, processing transactions accurately and managing change effectively.
• Provided exceptional customer service by assisting shoppers with product selections and inquiries.
• Maintained store cleanliness and organization, ensuring an inviting shopping environment for customers.
• Stocked shelves regularly, verifying product availability and ensuring proper placement according to visual standards.
• Adapted quickly to changing store demands, demonstrating flexibility during peak hours and special events.
• Worked well with teammates and accepted coaching from management team.

Worked alongside Pacific Grove Museum Of Natural History as student volunteer through Service Learning Program at CSU Monterey, accumulating ~50 hours of service alongside the museum. Responsibilities that I conducted were:

• Cataloged hands-on artifacts, gems/rocks, bones, and classroom kits with physical media (tape, rubber bands, white-out, markers, pens, scissors)
• Entered catalogued units into Microsoft Excel Sheets where higher staff members would convert into another collections database.
• Developed and maintained inventory databases, ensuring up-to-date records of all collections.
• Enhanced catalog accuracy by diligently reviewing and updating item records in the database.
• Conducted thorough research to ensure accurate descriptions and provenance of museum collections.
• Catalogued two exhibits with hands-on items, Learning Labs, and classroom cabinets with different Education Collections materials.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent cash handling.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted in stocking shelves and organizing merchandise to enhance store presentation.
• Trained new staff on register operation and customer service protocols.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.