Eddie
Alajuela
Summary
Accomplished Team Leader Manager at Spark, adept in enhancing customer service and team productivity through effective workflow processes and motivational skills. Demonstrated success in employee development and strategic planning, significantly increasing job satisfaction and aligning with company vision. Proficient in computer skills and team leadership, ensuring optimal performance and workplace efficiency.
Overview
13
13
years of professional experience
Work History
Team Leader Manager
Envista Innovative Tech Services
02.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Set up Technician
Smile Direct Club
05.2018 - 01.2021
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained clean and organized tool sets for production runs.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
- Improved production efficiency by setting up and maintaining machinery for optimal performance.
Quality Team Leader
Align Technology Costa Rica
01.2012 - 03.2018
- Reduced production defects by streamlining processes and refining team communication strategies.
- Reviewed line during processes and generated reporting documents for each stage.
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Improved customer satisfaction ratings by addressing and resolving product issues promptly.
Education
Senior Technician in Productivity And Quality - Film Production
Universidad Tecnica Nacional
Alajuela, Costa Rica12-2023
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Workforce planning
- Team leadership
- Computer skills
- Team building
- Teamwork
spend time with my Family
We like to go to church all Sunday's and after that we get something to eat.
Also we like to made memories together that's why I try to go to the beach, mountains and know the places in Costa Rica or USA.
But the most important time for my is spend time with my Family wherever.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader Manager
Envista Innovative Tech Services
02.2021 - Current
Set up Technician
Smile Direct Club
05.2018 - 01.2021
Quality Team Leader
Align Technology Costa Rica
01.2012 - 03.2018
Senior Technician in Productivity And Quality - Film Production
Universidad Tecnica Nacional
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