Earcillia Romero
Thornton
Summary
High achieving bilingual recreation manager that's qualified for challenges requiring expertise in customer service, relationship building in diverse communities, and service quality. Highly motivated team player with a drive to take initiative and excels in multi-tasking. Versed in mentoring and motivating staff in compliance with organizational goals and standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Aquatics Coordinator
Master Community Association
05.2010 - Current
- Coordinated lifeguard certification courses to ensure all staff members met required qualifications.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
- Maintained accurate records of attendance, certifications, incident reports, and budgetary documentation to ensure compliance with organizational policies.
- Increased membership enrollment in aquatics programs by creating targeted marketing materials and promotional campaigns.
- Active Net, When I Work software
Recreation Superintendent – Aquatics
City of Aurora
10.2024 - 03.2025
- Develops and maintains records and prepares administrative reports
- Work closely with recreation registration software to maintain records for program area including, class programs, registrations, household credits and refunds
- Manages Lifeguard training and certification program. Responsible for the safety of guests, staff and facilities for 400 staff.
- Exercises independence in judgment and decision-making within established policy
- Provides vision, management and leadership
- Assumes division-wide responsibilities as delegated for division projects and/or programs
- Responds to citizen concerns of requests for information
- Performs supportive professional planning, organizing, and administrative duties, in aquatics and general recreation facility management.
- Develops aquatic programs and activities leading to published offerings in Recreation Activity Guide
- Perfect Mind, Workday, One Solution and DigiQuatics software
Recreation Specialist – Aquatics
City of Westminster
02.2004 - 10.2024
- Preform all positions within aquatics, including lifeguarding, lifeguard training, hiring, and onboarding, chemical testing, supervision, and budget processes.
- Supervising of large and diverse groups of aquatic staff, forecasting scheduling needs and maintaining a clean facility
- Development and Implementation of aquatic programs
- Use of recreation software, RecTrac, Meet Manager, When to Work
- Assisted in the creation of Spanish Swim Lesson Program
- Completed staff payroll numbering over 100 employees
- Appraisal process for benefited and hourly employees
- Recruited, interviewed and hired benefited and hourly aquatics staff
- Oversight of daily pool operations including city programming, user groups and patrons
- Professional communication and relationship building
- Mentor and coach employees
- Guest interaction including emergency response, registrations, and transactions
- Supervisor Academy
- Starguard Elite Instructor 2 Star
Head Lifeguard / Swim Instructor
City of Commerce City
09.1996 - 05.2012
- On deck supervision of lifeguards and swim instructors
- Maintained a safe environment for guests and staff
- Maintained appropriate levels of pool chemistry
- Handled pool maintenance as needed
- Involved in ongoing community outreach
- Oversight of in-service for aquatic and building staff
- Responded to and managed patron emergencies
- Swim Coach
Education
Chicano Studies and Modern Languages – Spanish
Metropolitan State University of Denver
Master of Arts - Multilingual Education-TESOL
University of Northern Colorado
Skills
- Customer Relations
- Integrity
- Solutions Building and Creative Problem Solving
- Team Building and Leadership
- High Performing
- Attention to Detail
- Follow Through
- Scheduling coordination
Certification
- American Red Cross Lifeguard Training
- Water Safety Instructor
- CPR for the Professional Rescuer
- Community First-Aid and Safety
- Starguard Elite Lifeguard Training Instructor II
- Starguard Lifeguard
Languages
Spanish
Full Professional
Timeline
Recreation Superintendent – Aquatics
City of Aurora
10.2024 - 03.2025
Aquatics Coordinator
Master Community Association
05.2010 - Current
Recreation Specialist – Aquatics
City of Westminster
02.2004 - 10.2024
Head Lifeguard / Swim Instructor
City of Commerce City
09.1996 - 05.2012
Master of Arts - Multilingual Education-TESOL
University of Northern Colorado
Chicano Studies and Modern Languages – Spanish
Metropolitan State University of Denver
Community Service
City of Westminster, Speak English Program
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