E. Alejandra Lara
Biodesix
Thornton
2
Languages
10
years of professional experience
Bilingual Client Services Specialist with experience supporting healthcare operations, managing provider relationships, and optimizing workflows in a fast-paced diagnostic testing environment. Skilled in Salesforce CRM administration, case management, client support, and cross-functional collaboration with sales and clinical teams. Experienced in resolving complex requests, maintaining accurate data, and delivering high-quality service to healthcare partners.
Work History
Client Services Specialist
1 Year 11 Months- Support 16 Sales Consultants across two regions by prioritizing hold resolution during end-of-month and end-of-quarter deadlines, helping drive timely order completion and support sales objectives.
- Serve as a primary point of contact for physicians, clinical staff, and Sales Consultants by providing guidance on test ordering processes, specimen requirements, and company procedures.
- Support sales teams by preparing documentation, addressing technical questions, and providing operational assistance to ensure efficient workflows.
- Manage client inquiries and provide timely support for product-related questions, service needs, and issue resolution.
- Create and maintain client accounts, provider records, and user profiles in Salesforce CRM, ensuring accurate and up-to-date account information.
- Provision provider portal access and develop required documentation to support secure access for clinical staff.
- Collaborate with Sales Consultants to customize clinic-specific test requisition forms and specimen collection kits, supporting testing needs and improving workflow efficiency.
- Prioritize and manage multiple high-priority requests simultaneously while consistently meeting service expectations and turnaround times.
- Ensure compliance with HIPAA regulations by safeguarding Protected Health Information (PHI) and following established privacy and security protocols.
- Deliver exceptional customer service by resolving inquiries efficiently and building strong relationships with healthcare providers and clinical staff.
- Educate clients on product usage, ordering processes, and best practices to support successful implementation and adoption.
- Participate in weekly team meetings to review performance metrics, discuss challenges, and identify opportunities for process improvement.
- Contribute to cross-functional team efforts by providing supplemental support, including data entry assistance and occasional bilingual documentation review to ensure accuracy and consistency.
Medical Assistant, Internal Medicine
2 Years 1 Month- Provided patient education regarding diet, exercise, and medications and communicated laboratory results.
- Monitored vital signs such as temperature, pulse rate, respiration rate, during examinations or treatments.
- Prepared examination rooms with necessary instruments and supplies.
- Performed laboratory tests such as urinalysis, blood glucose levels, and hemoglobin counts and prepared for analysis.
- Administered injections as prescribed by the physician.
- Maintained and updated accurate records of patient visits in EMR system.
- Answered phones, scheduled appointments, managed office correspondence and faxes.
- Coordinated prior authorizations for imaging and medications, streamlining the approval process and ensuring timely patient care.
- Assisted with administrative tasks such as filling documents and preparing reports.
- Operated EKG to administer diagnostic tests.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of the supervising physician.
Patient Care Technician
10 Months- Monitored patient vital signs, documenting results in EMR system and reporting to staff nurse or physician.
- Prepared and maintained treatment areas for patient procedures.
- Ensured compliance with safety protocols and infection control standards.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Restocked medical supplies in unit to ensure availability for patient care.
- Collected, labeled, and prepared specimens for laboratory submission.
- Provided comfort and emotional support to patients before, during, and after treatment.
- Assisted disabled individuals with mobility and independence, ensuring continuous safety monitoring.
AuPair
2 Years- Developed engaging educational activities to enhance children's learning and development.
- Supervised daily activities and routines for multiple children in a live-in setting.
- Coordinated playdates and outings, fostering social interactions among children and peers.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Administered medicines when needed.
- Managed different types of allergies and medications.
- Trained to manage different types of emergency situations.
- Coordinated tasks and properly managed time and scheduling.
- Provided education in Spanish language.
Customer Service Representative - Bilingual
11 Months- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assisted customers in making payments on accounts and setting up payment plans.
- Delivered service and support to each customer, paving the way for future business opportunities.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately inputted information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Clinical Terminology For International Students
No Degree - Salesforce (In Progress)
Certified Medical Assistant - Healthcare
Skills
Salesforce CRM & User Administration
Client Relations & Account Management
Healthcare Operations Support
Case Management & Issue Resolution
Data Management & Database Maintenance
Documentation & Records Management
Process Improvement & Workflow Optimization
Cross-functional Collaboration
Time Management & Prioritization
Problem Solving & Critical Thinking
Microsoft Office Suite (Excel
Outlook
Teams)
Email Communication & Professional Correspondence
Bilingual: English & Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Client Services Specialist
Biodesix
09.2024 - CurrentRead More
Medical Assistant, Internal Medicine
HCA Healthcare Inc.
08.2022 - 09.2024Read More
Patient Care Technician
DaVita
10.2021 - 08.2022Read More
AuPair
AuPairCare Live-In Childcare
10.2017 - 10.2019Read More
Customer Service Representative - Bilingual
Convergys, AT&T
10.2016 - 09.2017Read More
Coursera
No Degree from Salesforce (In Progress)
Read More
University of Pittsburgh
Clinical Terminology For International Students
Read More
Arapahoe Community College
Certified Medical Assistant from Healthcare
Read More