DYLAN ISAAC GONZALEZ FERNANDEZ
Customer Service Representative.
Barranquilla
Summary
Customer Service Representative with Strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty.
Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Audiovisual Production Specialist
Own Business
Barranquilla, Atlántico.
08.2024 - 12.2025
- Enhanced audiovisual quality by diligently editing and mixing sound for various projects.
- Stayed current with industry trends, incorporating new technologies to enhance overall production value.
- Optimized audience engagement with visually captivating presentations crafted using advanced software tools.
- Tested and calibrated audio and visual equipment to verify proper operation.
Collection Specialist Agent
Teleperformance Colombia
Barranquilla, Atlántico.
06.2024 - 08.2024
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
Customer Service Representative
Foundever
Barranquilla, Atlántico.
10.2023 - 04.2024
- Personalized customer service and advice on products and services
- Negotiation of commercial conditions and closing of sales with clients
- Followed Scripts and processes to uphold brand standards
- Scheduled new product deliveries
- Referred customers to team leaders and expert advisers for complex inquiries
- Collaborated with team members to achieve target results.
Customer Service Representative
Foundever Colombia
Barranquilla, Atlántico.
01.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Associate of Arts - Audiovisual Production
Academia De Arte Y Cultura Del Caribe
Barranquilla 05.2001 -
High School Diploma -
Meira Delmar
Barranquilla 01.2009 - 11.2018
Bachelor of Accounting - Accounting And Finance
SENA (Servicio Nacional De Aprendizaje)
Barranquillla 01.2017 - 11.2025
Skills
Video editing
Sound design
Multimedia production
Audio mixing
Multitasking
Timeline
Audiovisual Production Specialist
Own Business
08.2024 - 12.2025
Collection Specialist Agent
Teleperformance Colombia
06.2024 - 08.2024
Customer Service Representative
Foundever
10.2023 - 04.2024
Customer Service Representative
Foundever Colombia
01.2023 - 10.2023
Bachelor of Accounting - Accounting And Finance
SENA (Servicio Nacional De Aprendizaje)
01.2017 - 11.2025
High School Diploma -
Meira Delmar
01.2009 - 11.2018
Associate of Arts - Audiovisual Production
Academia De Arte Y Cultura Del Caribe
05.2001 -
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