Dylan Sweetman
Henderson
Summary
Customer-focused professional with hands-on experience in technical troubleshooting, front-line support, and system operations in a fast-paced environment. Proven ability to resolve user issues, manage access systems, and support software platforms while delivering excellent service. Seeking to transition into a Service Desk Analyst role where strong problem-solving and communication skills can support IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Assistant
Eagle Pointe Recreation Center
Commerce City, CO
01.2025 - Current
- Serve as Manager on Duty, overseeing daily operations and coordinating cross-functional staff in the absence of full-time leadership.
- Supervise and train front desk personnel in operational procedures, compliance standards, customer service protocols, and emergency response.
- Troubleshoot software and system access issues( ActiveNet, membership systems, POS terminals)
- Act as primary point of contact for escalated issues, ensuring timely resolution or proper escalation.
- Manage user accounts, program registrations, and system access with accuracy and security compliance.
- Process transactions and maintain system accuracy through daily reconciliation and reporting.
- Document daily operations, incidents, and system issues for management review.
- Collaborate with internal teams to resolve operational and technical problems.
Guest Relations Associate
Bison Ridge Recreation Center
Commerce City, CO
12.2021 - 01.2025
- Provide exceptional customer service in a fast paced work environment.
- Cash-handling.
- Assist with controlling facility access and admissions, managing memberships, selling passes, and issuing ID cards.
- Assist with managing gym equipment and inventory.
- Assist in the training of new VHE staff.
- Answer phones and transfer calls.
- Assist with the troubleshooting of software and system access issues (ActiveNet, membership systems, POS terminals)
Outdoor Pool Manager
Paradice Island Pool
Commerce City, CO
03.2024 - 09.2024
- Supervised and coordinated 20+ seasonal staff across admissions, aquatics, and concessions operations.
- Assisted in recruiting, interviewing, onboarding, and training new staff members.
- Managed staff scheduling, timesheet review, payroll documentation, and operational reporting.
- Prepared incident documentation and ensured compliance with safety and regulatory standards.
- Facilitated communication between staff, supervisors, and city leadership to ensure operational alignment.
- Oversaw inventory management and resource allocation across multiple operational departments.
Education
Computer Science Degree -
Colorado State University Global
Denver, CO03-2026
Skills
- Microsoft Office 365
- ActiveNet Registration system
- Staff Training and Development
- Conflict Resolution
- CompTIA A (In progress)
- Ticketing & Issue Resolution
- Customer Support (Phone, Email, In-Person)
- Software & System Support (ActiveNet, POS, A/V Systems)
- Hardware & Equipment Support
- Incident Escalation & Resolution
- System Documentation & Reporting
- Problem Solving & Critical Thinking
Certification
- CPR Certified
- First Aid Certified
- Working on completing CompTIA A+ Cert
Timeline
Facility Assistant
Eagle Pointe Recreation Center
01.2025 - Current
Outdoor Pool Manager
Paradice Island Pool
03.2024 - 09.2024
Guest Relations Associate
Bison Ridge Recreation Center
12.2021 - 01.2025
Computer Science Degree -
Colorado State University Global