Dylan Parham
Arvada
Summary
Results-driven Operations Manager with expertise in process improvement, team management, and customer relationship management. Proven track record in inventory control and freight scheduling, enhancing operational efficiency and driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Manager
QXO
Denver
06.2025 - Current
- Led daily operations across warehousing, transportation, and dispatch to support high-volume building materials distribution
- Managed and developed a team of hourly employees improving productivity and retention
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Oversaw inbound freight scheduling, outbound routing, and fleet coordination
- At the same time grew a book of new business to $860k as of NOV 2025
Inside Sales Representative
QXO
Denver
12.2024 - 06.2025
- Processed daily orders, quotes, and returns while ensuring pricing accuracy and on-time delivery
- Built strong relationships with customers to drive repeat business and account growth
- Partnered with outside sales, warehouse, and operations teams to ensure seamless order fulfillment
- Provided product knowledge and recommendations on lumber, building materials, and related products
- Supported new customer onboarding and account setup
- Contributed to branch sales growth through upselling and cross-selling initiatives
Leadership Trainee
QXO
Dnever
03.2023 - 12.2024
- Completed rotational training across warehouse operations, logistics, inventory, and customer service
- Supported daily branch operations to ensure on-time delivery and high customer satisfaction
- Assisted operations leadership with labor panning, safety audits, and performance tracking
- Learned end-to-end supply chain processes, including receiving, picking, staging, and dispatch
- Participated in continuous improvement projects to increase efficiency and reduce costs
- Developed working knowledge of building materials products and contractor customer needs
Education
Bachelor of Science - Business Administration And Management
North Carolina State University
Raleigh, NC05-2020
Skills
- Process improvement
- Team management
- Inventory control
- Freight scheduling
- Customer relationship management
- Serving as primary point of contact for customer needs, orders, and issue resolution
- Earning customer trust through product knowledge, accuracy, and reliability
- Delivering high-quality customer service in a fast-paced, high-volume environment
- Supply chain coordination
Timeline
Operations Manager
QXO
06.2025 - Current
Inside Sales Representative
QXO
12.2024 - 06.2025
Leadership Trainee
QXO
03.2023 - 12.2024
Bachelor of Science - Business Administration And Management
North Carolina State University