Bowling, Hiking, Biking
International Travel - 2024 visited England, Portugal & Spain
Dylan Jack
Palmer Lake
Summary
Proven problem-solver and customer service skills, at Harding Nursery by effectively managing high-volume situations, boosting customer loyalty. Demonstrated versatility and critical thinking at Jack Builders, LLC, enhancing worksite efficiency. Skilled in active listening and proficient in order fulfillment, consistently achieving goals with a keen eye for detail and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Harding Nursery
06.2024 - 12.2024
- Managed high- volume situations effectively, maintaining professionalism dealing with staff and customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with loading products, services, and company information.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Laborer
Jack Builders, LLC
06.2020 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail.
- Consistently meeting deadlines for assigned tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Mixed and poured concrete for variety of projects. Set and removed forms. Used hand trowel in finish work.
- Worked on sites, installing roofs and other exterior components.
Education
High School Diploma -
Calhan High School
Calhan, CO05-2024
Certificate of Technical Studies - General Construction
Pikes Peak Community College - Career Start
Colorado Springs, CO05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem Solving
- Order fulfillment
- Reading comprehension
Microsoft outlook
Certification
2022 OSHA - 10 Hour Construction Safety & Health
2023 NCCER - National Center for Construction Education & Research
Interests
Timeline
Customer Service Representative
Harding Nursery
06.2024 - 12.2024
Laborer
Jack Builders, LLC
06.2020 - 06.2024
High School Diploma -
Calhan High School
Certificate of Technical Studies - General Construction
Pikes Peak Community College - Career Start
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