DYLAN DAVIS
Colorado Springs
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Looking to expand into steady career field. Considered hardworking, ethical and detail-oriented. Aims to deliver exceptional service by building team and self morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing business priorities with superior results.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
Floyd's Barbershop
09.2023 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Retail Assistant
JCPenney
07.2021 - 07.2023
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Managed multiple tasks simultaneously while meeting deadlines
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Informed customers of promotions and special offers to increase sales
- Assisted customers with sales and service needs
- Trained and excelled in multiple departments within the store
- (Customer Service, Sales Floor, Cashiering, OMNI Channel, Management, etc.)
All Round General Laborer
Terry Tanner Handyman Service
05.2020 - 02.2021
- Followed safety protocols to reduce health and safety risks
- Took and recorded measurements with high degree of accuracy
- Cleared sites of rubble, debris and waste materials
- Performed landscape and irrigation work using correct tools and equipment
- Completed interior and exterior painting tasks with precision and accuracy.
Education
High School -
Sand Creek High School
Colorado Springs, CO05.2022
Skills
- Task prioritization
- Customer complaint resolution
- Team training and leadership
- Order documentation
- Order processing
- Analytical thinking
- Schedule Management
- Sales Proficiency
- Customer Relations
Timeline
Client Service Coordinator
Floyd's Barbershop
09.2023 - Current
Retail Assistant
JCPenney
07.2021 - 07.2023
All Round General Laborer
Terry Tanner Handyman Service
05.2020 - 02.2021
High School -
Sand Creek High School
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