Dylan Cannon
Strasburg
Summary
Experienced with developing and following through with comprehensive plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Track record driving measurable results through marketing and training teams to provide the best customer facing experience. With a strong background and understanding of electric vehicles and systems.
Overview
10
10
years of professional experience
Work History
Level 3 Diagnostics Technician
Rivian Automotive Inc.
05.2024 - Current
- Work in maintaining, diagnosing, and repairing Amazon owned Rivian electric fleet vehicles as well as consumer SUV's and Trucks.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed high voltage diagnosis and repair including drive unit assemblies and battery replacement.
- Conducted in depth network, can-bus, ADAS, wiring, and other electrical diagnostics.
- Traveled to various out-of-state service centers for giving specific maintenance fleet training and support.
- Performed comprehensive assessments and/or repairs of minor or major vehicle collisions.
- As well as others helped build and support systems of tracking and becoming more efficient in supporting heavy workload with few technicians to help provide the best customer-facing experience.
Senior Regional Representative
Primerica
10.2023 - 06.2024
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Created job postings and distributed to relevant job boards, social media sites, and other sources.
- Building and teaching training material for our team.
- Over achieved departmental goals by developing and executing strategic plans and performance metrics.
- Performed all hiring interviews and determinations for the region as well as assisted in referrals for those hiring outside of it.
GSE Technician
United Airlines
11.2021 - 05.2024
- Serviced and repaired vehicles and equipment for Denver International Airport ground services.
- Specialized and led in electric vehicle diagnosis, troubleshooting and repair.
- Executed comprehensive repairs on EV's and equipment (e.g. programming, drive unit and module rebuilding and replacement, programming, and high voltage lithium and lead acid battery repairs).
- Worked with EV powered heavy equipment, and lithium battery manufactures to improve their products as well as provide a better customer experience as far as reliability, safety, and making the products more user friendly.
- Trained the Denver maintenance team as well as other states within the region on EV repair and safety procedures.
Auto-Glass Technician and Supervisor
Interstate Auto Glass
01.2020 - 11.2021
- Replaced any vehicle glass not limited to, but including sunroofs and panoramic roofs
- Replaced glass in heavy equipment including semi trucks, cranes, and other construction equipment
- Performed mobile services for commercial and independent fleet companies as well as consumer vehicles.
- Calibrated vehicle lane departure cameras and performed other ADAS repair and diagnosis.
- Accepted and processed payments for services including through insurance providers.
- Assisted in building the company website as well as social media pages, and other advertising to increase business traffic and income.
Lead Technician
Colorado Mustang Specialists
05.2015 - 10.2020
- Salvaged drivetrains, and most other interior, exterior, and electrical components from vehicles.
- Worked in the company's parts store as an inventory manager.
- Labeling, shelving, shipping, and keeping track of products coming in and out of the store.
- Was part of a small team restoring and repairing both, classic and newer vehicles and assist in the preparation and sales of those vehicles either in person, through large auctions such as Mecum, large automotive shows and other sources.
- During large events and shows as well as vehicles would assist in running booths in order to sell part inventory and largely to generate interest further on for future customers.
Education
Automotive Light and Heavy Repair Certification -
Pickens Technical College
Aurora, CO07.2021
High School Diploma -
Strasburg High School
Strasburg, CO05.2020
Skills
- Active Driver's License and Clean Record
- Long-term mechanical experience in electric vehicles
- Hardworking
- Willingness to learn and work as a team
- Flexible schedule
- Have experience and skills in leadership and training
- Very prideful of any involved work
- Multitasking and organization
- Attention to detail
- Customer service
- Works well under pressure
- Experience in thorough documentation and reporting
- Work planning, prioritization, and efficiency
- Proficient in Microsoft products
- Familiar with salesforce and have used similarly structured systems for organized tracking
Accomplishments
National Technical Honors Society Member
Voted for and was awarded "Most Valuable Team Member" through Primerica 2023
All quarterly reviews through management at Rivian have always been marked under excellent, and always exceeding expectations consistently staying above 120% upwards to 180% efficiency based off of expected repair times as well as receiving multiple company wide shout out's from the Denver and Phoenix service centers.
Timeline
Level 3 Diagnostics Technician
Rivian Automotive Inc.
05.2024 - Current
Senior Regional Representative
Primerica
10.2023 - 06.2024
GSE Technician
United Airlines
11.2021 - 05.2024
Auto-Glass Technician and Supervisor
Interstate Auto Glass
01.2020 - 11.2021
Lead Technician
Colorado Mustang Specialists
05.2015 - 10.2020
High School Diploma -
Strasburg High School
Automotive Light and Heavy Repair Certification -
Pickens Technical College
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