DYANNA VALENCIA
Littleton
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and strong collaborator in a team setting.
Overview
10
10
years of professional experience
Work History
Senior Centralized Application & Lease Specialist
UDR
2023.05 - Current
- Assist with full-cycle application processing with lease generation, conduct background checks, and income verification.
- Maintain and enhance data accuracy within CRM Funnel system
- Collaborate with onsite teams to ensure a seamless move-in process, utilizing Funnel, Sugar CRM, and Teams.
- Ensure compliance with Fair Housing laws and company policies
- Maintain accurate resident ledgers, apply concessions, and assist with financial adjustments in collaboration with business managers.
- Resolve application issues by analyzing system issues and determining if tickets need to be opened, providing technical support as needed.
- Utilize reporting tools (Power BI, Excel) to generate insights and assist with data analysis, supporting company goals for improved application workflows.
Leasing Specialist
Asset Living
2020.12 - 2023.05
- Conducted property tours for prospective tenants in-person and online, leveraging systems such as Yardi Voyager and RentCafe.
- Configure rental applications, background checks, income verification, and lease agreements.
- Ensure compliance with Fair Housing laws and company policies
- Analyzed system issues to resolve technical issues with CRM systems like Yardi Voyager, RentCafe, and OneSite.
- Managed leasing activity, sales calls, and resident interactions through CRM systems, contributing to a 97.5% occupancy rate and strong resident retention.
- Maintained communication between vendors and management, coordinating move-ins and scheduling services.
Team Member/Coordinator
Chuze Fitness
2018.12 - 2020.12
- Assist with new team members training on customer service procedures, ensuring smooth operations.
- Processed transactions, membership cancellation, managed customer delinquency reports.
- Accurately accounted for transactions and processed payments at the end of each shift.
- Answered telephone inquiries, recorded messages, and transferred calls to relevant personnel.
- Maintained a clean and organized environment
- Ensured customer satisfaction through problem resolution and timely follow-up.
Front Desk Associate
Western Slope Driving Institute
2016.06 - 2018.06
- Conducted in-depth consultations with walk-in customers, addressing inquiries on driving school programs.
- Processed student registrations and payments, entering data accurately in Colorado State system and compliant with Department of Motor Vehicles (DMV) standards.
- Performed clerical tasks, such as filing paperwork, preparing classroom materials, and updating reports, using Excel systems to organize data and support administrative tasks.
- Supported membership sales and assisted with other company services and improving customer experience.
Education
High School Diploma -
Skills
- Ability to organize multiple tasks while meeting deadlines
- Optimizing Customer Service Experiences
- Adaptable to changing environments & Learning
- Strong Communication: verbal and written
- Utilizing Report tool in CRM systems for Database Management
- Troubleshooting (identifying issues, HelpDesk ticketing, resolution)
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Detail Oriented with focus on data accuracy, ensuring consistency
Timeline
Senior Centralized Application & Lease Specialist
UDR
2023.05 - Current
Leasing Specialist
Asset Living
2020.12 - 2023.05
Team Member/Coordinator
Chuze Fitness
2018.12 - 2020.12
Front Desk Associate
Western Slope Driving Institute
2016.06 - 2018.06