DuWayne Swift
Colorado Springs
Summary
Dynamic and customer-focused professional with extensive experience at Planet Fitness, excelling in guest services and problem-solving. Proven ability to enhance member satisfaction through personalized attention and efficient front desk management. Skilled in cash handling and maintaining a welcoming environment, fostering strong relationships for repeat business.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Planet Fitness
06.2025 - Current
- Greeted and assisted members with inquiries, ensuring exceptional customer service.
- Managed check-in processes efficiently, enhancing member experience and satisfaction.
- Handled membership sign-ups and renewals accurately within established guidelines.
- Maintained cleanliness and organization of front desk area to promote a welcoming environment.
- Collaborated with team members to ensure smooth daily operations at the facility.
- Provided information on fitness programs and services, promoting member engagement and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Cashier
Dollar Tree
03.2024 - Current
- Processed customer transactions efficiently using POS system.
- Managed cash register, ensuring accurate handling of cash and credit transactions.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for optimal functionality.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Deli Clerk
Walmart
03.2024 - 05.2025
- Assisted customers with deli product selections and inquiries.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Operated slicers and other kitchen equipment safely and efficiently.
- Prepared a variety of meats, cheeses, and salads according to customer specifications.
- Collaborated with team members to streamline deli operations and improve service speed.
- Implemented waste reduction strategies, minimizing spoilage of perishable items.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Facilities Assistant
School District 20
02.2023 - 03.2024
- Maintained cleanliness and sanitation of assigned areas following established protocols.
- Operated cleaning equipment efficiently to ensure thorough surface disinfection.
- Assisted in inventory management, tracking supplies to prevent shortages.
- Collaborated with team members to coordinate cleaning schedules and optimize workflow.
- Trained new staff on safety procedures and proper use of custodial tools.
Education
GED -
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Personal Fitness Training
Intellitec Medical Institute
CO08-2017
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest accommodations
- Housekeeping
- Front desk management
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Front Desk Agent
Planet Fitness
06.2025 - Current
Cashier
Dollar Tree
03.2024 - Current
Deli Clerk
Walmart
03.2024 - 05.2025
Facilities Assistant
School District 20
02.2023 - 03.2024
GED -
Penn Foster Career School
Associate of Applied Science - Personal Fitness Training
Intellitec Medical Institute