Dustin DeVary
Colorado Springs
Summary
Dynamic and results-driven professional with extensive experience in dispatching and team supervision at Randy's High Country Towing. Proven ability to enhance operational efficiency through effective decision-making and stress tolerance. Skilled in customer relations and dispatch software, consistently delivering exceptional service while managing high-pressure situations.
Overview
19
19
years of professional experience
Work History
Dispatcher
Randy's High Country Towing
04.2015 - 07.2025
- Coordinated towing requests to optimize response times and ensure customer satisfaction.
- Monitored fleet activity using GPS tracking systems for efficient dispatch management.
- Communicated effectively with drivers, providing clear instructions and support during operations.
- Developed and implemented improved routing strategies to enhance operational efficiency.
- Managed multiple incoming calls, prioritizing urgent requests to maintain workflow continuity.
- Collaborated with law enforcement agencies to coordinate roadside assistance effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Shift Supervisor
ABM Parking Services
06.2010 - 01.2015
- Supervised night shift operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow to optimize production schedules and resource allocation.
- Resolved operational issues swiftly, maintaining high-quality standards during night shifts.
- Collaborated with management to develop strategies for improving overall efficiency and productivity.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of 5 person team with specific daily tasks and responsibilities.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Assisted customers with complaints, questions, and concerns.
Shift Manager
McDonald's Restaurant
09.2006 - 05.2010
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated shift schedules to optimize labor resources and meet business demands.
Education
Bachelor of Arts - Psychology
University of Alaska, Anchorage
Anchorage, AK05-2026
Associate of Arts - Psychology
Pikes Peak State College
Colorado Springs, CO05-2024
High School Diploma -
Sierra High School
Colorado Springs, CO05-2006
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Customer relations
Timeline
Dispatcher
Randy's High Country Towing
04.2015 - 07.2025
Shift Supervisor
ABM Parking Services
06.2010 - 01.2015
Shift Manager
McDonald's Restaurant
09.2006 - 05.2010
Bachelor of Arts - Psychology
University of Alaska, Anchorage
Associate of Arts - Psychology
Pikes Peak State College
High School Diploma -
Sierra High School
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