Experienced IT and installation professional with a background in POS conversions, hardware replacement, and remote site support. Strong troubleshooting skills and a positive attitude support smooth installations and fast issue resolution. Focused on keeping operations running efficiently.
Work History
POS Conversion Installer
10 Months
Whistle Express | 01.2026 - Current
Followed work orders and supervisor directions to complete installations accurately.
Tested equipment functionality after installation, verifying readiness for customer use.
Installed new POS equipment and program tunnel controllers.
Assisted with remote support and troubleshooting with sites.
IT Supervisor
1 Year 7 Months
Drivenbrands | 01.2024 - 08.2025
Troubleshot network, hardware, and software incidents.
Installed or replaced new equipment as needed.
Remote support for locations when help was needed.
Greenfield Manager
1 Year 6 Months
Drivenbrands | 01.2023 - 07.2024
Managed the construction timeline for new builds.
Set up and prepared sites for grand opening.
Installed POS network and equipment for new sites.
New Unit Growth Acquisitions Lead
4 Years 2 Months
Drivenbrands | 01.2019 - 03.2023
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Onboarded new employees and trained with new company policies.
Smoothly transitioned new locations and employees to a new company.
Site Manager
2 Years 3 Months
Drivenbrands | 10.2016 - 01.2019
Directed daily site operations, ensuring consistent service flow and customer satisfaction.
Monitored service quality, addressing issues promptly and maintaining repair standards.
Trained staff on safety protocols, customer communication, and company procedures.
Interviewed, hired, and trained new workers.
Education
Bachelor of Science - Computer Science
Metropolitan State University of Denver | Denver, CO | 01-2015
Conversion / Janitorial Team Member at Honda Center - Anaheim Arena Management LLCConversion / Janitorial Team Member at Honda Center - Anaheim Arena Management LLC