Summary
Overview
Work History
Education
Skills
Timeline
Generic

DUSTAN TRACY

Denver

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

8
8
years of professional experience

Work History

Service Manager

Tavern Hospitality Group
07.2023 - Current
  • Implemented corrective plans to improve customer service experience.
  • Collaborated with other managers to achieve service delivery goals.
  • Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
  • Upheld established policies and procedures for maximum workplace efficiency.
  • Implemented new procedures to streamline workflow processes.

Bar Manager

Rock Bottom Restaurant
10.2023 - 03.2025
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.

Traveling General Manager

LivWell Enlightened Health
01.2022 - 04.2023
  • Monitored store performance and identified opportunities for improvement.
  • Built and maintained relationships with vendors and suppliers.
  • Implemented and maintained open-door communication system, reaching employees across department lines.
  • Established employee development plan, setting clear expectations for team members.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.

Bar Manager

Texas Roadhouse
11.2017 - 12.2021
  • Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
  • Kept detailed and up-to-date records of inventory, ordering & costs.
  • Conducted regular meetings with management to discuss goals, feedback and areas of improvement.
  • Created rotating craft beer & cocktail menus as well as redesigned bar to maximize product & boost sales & clientele.
  • Ran FOH operations (opening & closing) that included set-up, cash counting, problem solving, team meetings & salesmanship goal setting.

Education

Associate in Science (A.S.) - Biology

Bismarck State College
05.2004

Associate in Arts (A.A.) - Recording Arts

Full Sail Real World Education
05.2002

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Employee training and development
  • Outgoing and energetic
  • Staff motivation
  • Inventory management

Timeline

Bar Manager

Rock Bottom Restaurant
10.2023 - 03.2025

Service Manager

Tavern Hospitality Group
07.2023 - Current

Traveling General Manager

LivWell Enlightened Health
01.2022 - 04.2023

Bar Manager

Texas Roadhouse
11.2017 - 12.2021

Associate in Arts (A.A.) - Recording Arts

Full Sail Real World Education

Associate in Science (A.S.) - Biology

Bismarck State College

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DUSTAN TRACY