Duberney Rios Galeano
Pereira
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs using data, spreadsheets and CRM. Strong communication and interpersonal skills in English and Spanish for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Consumer Sales Representative
Foundever
09.2023 - 02.2024
- Making around 750-800 cold calls to deliver exceptional customer service and conclude transfering leads to real state agents.
- Collaborate with stakeholders to complete property sales and purchases.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Collaborated with real state companies to accurately book appointments and assist leads
Customer Service Representative
Atlantic Quantum Innovations
09.2022 - 05.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions using CRM software
- Managed approximately 50 incoming calls, emails and faxes per day from customers; courteously, professionally and using strong communication skills
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Representative
Scotiabank
12.2021 - 08.2022
- Managed high call volume approximately 100 incoming calls with exceptional professionalism and efficiency using CRM software,
- Communicated in English and Spanish with clients regarding account services, savings accounts, debit and credit card statements, and balances.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided guidance about mortgage lines and qualifications,
Assistant Manager
Clínica Los Rosales
01.2021 - 07.2021
- Leveraged data and analytics to make informed decisions and drive business improvements, using spreadsheets, MS Outlook, and Excel.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Support company administrative processes to accomplish sustainability and environmental requirements from major office and other local authorities. Indicators improved, they went approximately from 60% to 86% in 6 months
Education
Bachelor of Science - Management Science
Universidad Tecnológica De Pereira
Pereira, Colombia09.2021
Skills
- Inbound calling Management
- Credit card debt and Debit card
- Client Relationship Building (CRM)
- Call Duration Management
- Excel and Spreadsheet
- Aircall Cloud Call Center
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Consumer Sales Representative
Foundever
09.2023 - 02.2024
Customer Service Representative
Atlantic Quantum Innovations
09.2022 - 05.2023
Customer Care Representative
Scotiabank
12.2021 - 08.2022
Assistant Manager
Clínica Los Rosales
01.2021 - 07.2021
Bachelor of Science - Management Science
Universidad Tecnológica De Pereira
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever