Duane M Spanel
Restaurant General Manager
Littleton,CO
Summary
Restaurant General Manager leading daily operations, staffing, and customer recovery in high-volume quick-service settings. Oversees hiring, firing, training, inventory control, and food safety while keeping service standards steady across shifts. Drives unit performance through labor control, cleaner stores, and stronger guest satisfaction.
Overview
1
1
Language
2
2
Certifications
22
22
years of professional experience
Work History
General Manager
Five Guys Burgers and Shakes
Highlands Ranch, Colorado
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
General Manager
Domino,s Pizza
Littleton, Colorado
10.2022 - 02.2026
- Managed daily operations to enhance service quality and efficiency.
- Led recruitment of team members and delivered comprehensive training programs.
- Trained employees to provide exceptional service promptly.
- Mentored assistant managers on monitoring controllable for improved vigilance.
- Achieved 3.4% reduction in labor costs by minimizing errors and optimizing schedules.
General Manager
Lamars Donuts’s
Littleton, Colorado
01.2020 - 10.2022
- Achieved profitability by transforming struggling store through over 5% reduction in controllable.
- Boosted baker productivity with targeted training initiatives, enhancing team morale.
- Implemented refined coffee product presentation techniques learned from blogs and YouTube.
- Trained baristas on upscale coffee preparation, resulting in a 2% sales growth.
General Manager
Domino’s Pizza
Littleton, Colorado
01.2005 - 01.2020
- Surpassed owner-set sales challenge, elevating revenue from $720,000 to $1 million within two years through strategic alliances with local schools.
- Consistently upheld five-star cleanliness standards in line with corporate expectations for three years.
- Mentored customer service representatives into assistant managers, facilitating their advancement to general manager roles.
Education
Some College (No Degree) - English Literature
Metropolitan State University of Denver
Denver, COSkills
- Profit and loss analysis
- Inventory control
- Labor scheduling
- Multi-unit operations
- Cost control
Accomplishments
- Took a failing store to actually profit by reducing food waste by 7% and labor by 4%.
- Trained two CSR's to Assistant Managers who then become GM's themselves.
- Trained several assistant managers for other stores.
Certification
ServSafe Food Production Manager
Timeline
General Manager
Domino,s Pizza
10.2022 - 02.2026
General Manager
Five Guys Burgers and Shakes
02.2022 - Current
General Manager
Lamars Donuts’s
01.2020 - 10.2022
General Manager
Domino’s Pizza
01.2005 - 01.2020
Some College (No Degree) - English Literature
Metropolitan State University of Denver