Duane Brown
Littleton
Summary
Dynamic Real Estate Agent with over 20 years of experience in customer service and relationship building. Proven ability to create positive client experiences, enhance satisfaction, and drive repeat business.
Overview
47
47
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty
Highlands Ranch, CO
03.2003 - Current
- Guided clients through property purchases and sales, ensuring compliance with legal regulations.
- Developed comprehensive market analyses to inform pricing strategies and investment decisions.
- Negotiated contracts effectively to secure favorable terms for clients in competitive markets.
- Cultivated strong relationships with clients, resulting in repeat business and referrals.
Customer Service Supervisor Southwest Airlines
Southwest Airlines Denver
Denver, CO
05.2024 - 07.2025
- Supervised customer service team, ensuring adherence to operational guidelines and quality standards.
- Trained staff on efficient use of reservation systems and customer interaction protocols.
- Resolved customer complaints by implementing effective problem-solving strategies, enhancing satisfaction levels.
- Developed training materials to improve onboarding processes for new hires within the department.
Route Sales Supervisor
Dryers Grand Ice Cream
Denver, CO
06.1992 - 03.2003
- Supervised daily route operations, ensuring timely deliveries and adherence to quality standards.
- Trained and mentored sales representatives on product knowledge and customer engagement strategies.
- Streamlined inventory management processes, enhancing order accuracy and reducing stock discrepancies.
- Developed route optimization strategies, improving delivery efficiency and reducing operational costs.
Route Sales Manager
Dolly Madison Donuts
Denver, CO
05.1986 - 06.1992
- Managed daily route operations to ensure timely delivery of products to customers.
- Trained and mentored new sales representatives on product knowledge and customer service techniques.
- Developed and maintained strong relationships with local retailers to enhance sales opportunities.
- Analyzed sales data to identify trends and optimize product offerings for various routes.
All Purpose Clerk
Safeway Grocery Stores
Northglenn, CO
03.1979 - 06.1986
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Operated cash register, efficiently processing transactions and balancing cash drawers daily.
- Collaborated with team members to maintain cleanliness and organization of store displays.
Education
No Degree - Real Estate
Kaplan College Denver
Denver, CO03-2003
Skills
- I have been in Customer Service for most of my life, I enjoy the customer service relationships with customers and enjoy getting the customer what they are needing and to helping them enjoy their journey I strive to make the customer happy and I enjoy making my coworkers happy also I am a people person and I will always go over and above to help everyone out to have a better day
Timeline
Customer Service Supervisor Southwest Airlines
Southwest Airlines Denver
05.2024 - 07.2025
Real Estate Agent
Keller Williams Realty
03.2003 - Current
Route Sales Supervisor
Dryers Grand Ice Cream
06.1992 - 03.2003
Route Sales Manager
Dolly Madison Donuts
05.1986 - 06.1992
All Purpose Clerk
Safeway Grocery Stores
03.1979 - 06.1986
No Degree - Real Estate
Kaplan College Denver