Juliana Lizarazo
Customer Satisfaction Specialist / Sales Verification Specialist
Santander, Bucaramanga,SAN
Summary
- Accomplished Sales Verification Specialist at Furnished Finder, adept in document verification and maintaining data security, significantly enhanced data accuracy. Demonstrated exceptional attention to detail and ethical standards, contributing to improved company integrity and client satisfaction. Skilled in both technical and interpersonal facets, ensuring confidentiality and fostering trust.
- Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sales Verification Specialist
Furnished Finder
01.2022 - Current
- Verified client information by analyzing existing evidence on file.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
Logistics Coordinator
Lean Staffing
12.2021 - 01.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Product Support Technician
Amazon
08.2021 - 10.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Conducted comprehensive product testing to identify and resolve potential issues before release.
Ebay Payments Associate
Teleperformance
05.2021 - 07.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Customer Service Representative
Amazon
10.2020 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Healthcare Specialist
Teleperformance
04.2020 - 08.2020
- Enhanced patient satisfaction through compassionate care and open communication.
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Improved billing accuracy by implementing quality control measures and updating insurance information in a timely manner.
- Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
- Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
Customer Service Representative
Accedo Technologies
01.2019 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Aurelio Martinez Mutis
Colombia, Bucaramanga 01.2018 - 11.2018
Skills
Document verification
Background checks
Identity verification
Data security and confidentiality
Data entry and review
Patient confidentiality
Work monitoring
Coordination and scheduling
Timeline
Sales Verification Specialist
Furnished Finder
01.2022 - Current
Logistics Coordinator
Lean Staffing
12.2021 - 01.2022
Product Support Technician
Amazon
08.2021 - 10.2021
Ebay Payments Associate
Teleperformance
05.2021 - 07.2021
Customer Service Representative
Amazon
10.2020 - 05.2021
Healthcare Specialist
Teleperformance
04.2020 - 08.2020
Customer Service Representative
Accedo Technologies
01.2019 - 12.2019
High School Diploma -
Aurelio Martinez Mutis
01.2018 - 11.2018
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