DRU GILLILAN
Lakewood
Summary
Results-driven and detail-oriented professional with a proven track record in executive leadership, business deployment, and project management. Expertise in creating efficient systems, fostering meaningful relationships, and managing global operations. Skilled in client advisory, contract management, and strategic planning. Well-known for a commitment to excellence and optimizing processes for enhanced organizational effectiveness. Seeking an administrative role where diverse skill set can contribute to seamless operations and strategic growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Palintest
09.2024 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Facilities Coordinator
Tmoblie
01.2024 - 08.2024
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
- Streamlined work order processes to increase response time and enhance customer satisfaction.
Document and Data Controller
Feeling Blue Records
06.2021 - 11.2023
- Co-Founder of Feeling Blue Records and looking forward to extending knowledge to aspiring artists
- Talent seeker for new talent within the United States - Point of contact for all international talent scouts
- Internal evaluations - In person outreach, within the United States and Canada
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Established and managed document distribution matrix and document control register.
- Developed comprehensive data dictionaries, enabling clearer understanding of database structures among team members.
Business Operations Specialist
Gold Point Alliance
08.2021 - 06.2022
- Created systems in order to track human behavior and to gather data to better help people understand their own actions along with understanding the process of which they operate on a daily basis
- Created and fostered meaningful relationships in order to better assist our client's
- Maintained a global database to ensure all data was secure to help bring together every connection needed depending on each specific project being worked on
- Found POCs within each industry GPA was working in to make sure we always had a second opinion on opportunities around the globe while also being able to make the most action in the shortest amount of time
- Created and managed all corporate contracts both internal and external operations
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Reduced errors in documentation with thorough quality checks and attention to detail.
- Ensured compliance with regulatory requirements by diligently maintaining up-to-date records of controlled documents.
Business Operations Specialist
PURPLE delivery Inc.
08.2020 - 03.2022
- Established and led PURPLE, a premier service catering to distinguished individuals with the highest standards
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Reduced errors in documentation with thorough quality checks and attention to detail.
- Innovatively designed and implemented a comprehensive suite of services tailored for clients expecting excellence
- Directed all facets of the business, from strategic planning to day-to-day operations, ensuring top-tier service delivery
- Cultivated a brand synonymous with luxury, reliability, and unparalleled service in the logistics and concierge industry
- Personally served as a New Client Adviser, guiding clients through tailored service offerings and ensuring their unique needs were met with precision
- Analyzed and optimized the Agent Flow, streamlining internal processes to enhance efficiency and deliver seamless experiences
- Coordinated intricate Global Travel Arrangements, managing logistics for clients with exacting travel preferences and expectations
- Negotiated and managed internal and external contracts, ensuring compliance and protecting the interests of both PURPLE and its clients
- Fostered strategic partnerships with global stakeholders, expanding PURPLE's network and reach
- Developed and maintained a high-performance team dedicated to upholding the brand's commitment to excellence
- Pioneered marketing strategies that enhanced PURPLE's visibility and positioned it as the go-to service for discerning clientele
- Enhanced document control processes by implementing efficient filing and retrieval systems.
- Expedited review cycles by tracking outstanding actions and following up with responsible parties accordingly.
- Implemented effective tracking mechanisms for monitoring progress on key deliverables and milestones within projects.
Ramp Agent
United Airlines
02.2020 - 03.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Owner
S & D Salsa
06.2014 - 08.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Weigh Master
Martin Marietta
10.2016 - 01.2017
- Monitored scales for weighing 18-wheelers to ensure accurate measurements
- Collaborated with teams to track and manage inventory efficiently
- Prepared reports on material weights for decision-making
- Ensured compliance with safety and environmental standards
- Contributed to process improvements for operational efficiency
Project Coordinator
Jeannie's Rental Services
05.2014 - 11.2016
- Issue Contracts, Letters of Intent, Purchase Orders, etc
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintain Contract Execution Tracking Log
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Processing Agent
DTI Management
04.2015 - 10.2015
- Consistently met or exceeded sales targets through diligent follow-up on leads and persuasive sales techniques.
- Boosted efficiency by consistently meeting call quotas without sacrificing quality of service or client relationships.
- Utilized CRM system to track interactions with clients, ensuring accurate record-keeping for future reference and analysis.
- Enhanced customer satisfaction with exceptional communication skills and personalized service.
Project Lead
Washington, D.C. Department of employment services
12.2013 - 06.2014
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Partnered with project team members to identify and quickly address problems.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
Senior Document Specialist
Digital Documents, LLC
07.2013 - 08.2013
- Coordinated efforts with IT department to troubleshoot hardware/software issues related to document management systems.
- Reduced errors in official records by implementing a rigorous quality control process for all outgoing communications.
- Established strong working relationships with vendors, negotiating contracts for improved services at reduced costs.
- Ensured accuracy of critical documents through thorough proofreading and editing processes.
Education
Associate of Science - Psychology, Political Science, International Relations
Ashford University
03.2017
Certification -
Snead State Community College
03.2010
Skills
- Project Coordination
- Detail-Oriented Data Input
- Project Management Executive Leadership
- Business Deployment
- Contract Management
- Client Advisory
- Optimizing Processes
- Strategic Planning
- Active Directory
- Time management
- Help Desk
- Training & Development
- Network Administration
- Document Management
- Senior Data Management
Certification
- Certification, Snead State Community College, 03/01/09, 03/31/10
- Driver's License
Personal Information
- Authorized To Work: US for any employer
Timeline
Warehouse Manager
Palintest
09.2024 - Current
Facilities Coordinator
Tmoblie
01.2024 - 08.2024
Business Operations Specialist
Gold Point Alliance
08.2021 - 06.2022
Document and Data Controller
Feeling Blue Records
06.2021 - 11.2023
Business Operations Specialist
PURPLE delivery Inc.
08.2020 - 03.2022
Ramp Agent
United Airlines
02.2020 - 03.2021
Weigh Master
Martin Marietta
10.2016 - 01.2017
Processing Agent
DTI Management
04.2015 - 10.2015
Owner
S & D Salsa
06.2014 - 08.2020
Project Coordinator
Jeannie's Rental Services
05.2014 - 11.2016
Project Lead
Washington, D.C. Department of employment services
12.2013 - 06.2014
Senior Document Specialist
Digital Documents, LLC
07.2013 - 08.2013
Certification -
Snead State Community College
Associate of Science - Psychology, Political Science, International Relations
Ashford University
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