Christian Sullivan
Denver
Summary
Dynamic professional with a proven track record in customer service and quality management at SolVista Violins. Adept at resolving issues and enhancing satisfaction through effective communication and teamwork. Skilled in Microsoft Excel and conflict resolution, consistently achieving high standards in fast-paced environments.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Instrument Sales
SolVista Violins
Lafayette
04.2014 - Current
- Provided exceptional service to customers during face-to-face and phone interactions, fostering strong relationships.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Collaborated with diverse coworkers to achieve shared goals and effectively resolve product-related issues.
Factory controls operator
JM Smuckers
03.2019 - 12.2021
- Monitored and troubleshot machines to optimize Uncrustables production efficiency.
- Conducted rigorous inspections to uphold product quality standards.
- Executed safety protocols to maintain a safe workplace environment.
- Received training in sanitation practices for food production environments.
Food Production Specialist
1908 brands
04.2016 - 11.2017
- Managed bakery operations to ensure strict adherence to cleanliness and sanitation standards.
- Mixed recipes to produce high-quality baked goods, ensuring consistency in taste and presentation.
- Maintained accurate inventory records to support inventory management and reduce waste.
- Assembled and disassembled commercial kitchen equipment, including mixers.
- Operated automatic dishwasher and three-compartment sinks for thorough washing and sanitizing, confirming effectiveness with test strips.
Transit Bus Operator
First Transit LLC
Longmont
01.2008 - 12.2013
- Operated buses professionally on designated routes, achieving high customer satisfaction.
- Maintained six-year safe driving record with numerous awards for excellent service.
- Conducted pre- and post-trip inspections to ensure vehicle safety compliance.
- Coordinated paperwork management to ensure timely compliance with strict schedules for route reliability.
- Instructed new bus operators on safety protocols and fare facilitation, enhancing operational readiness for demanding routes.
- Trained operators in customer service skills, equipping them to troubleshoot and efficiently resolve passenger issues.
- Trained staff on how to complete Driver Vehicle Inspection Reports accurately.
- Promoted a safe environment for monetary exchanges during bus operations.
Dispatcher
Columbine Ambulance
Littleton
03.2006 - 08.2008
- Demonstrated exceptional listening and communication skills under high-stress circumstances.
- Assigned paramedics and EMTs to specific calls across South Metro area.
- Distinguished between priority and non-priority calls for efficient response.
- Coordinated communications with hospitals, police, firefighters, and other agencies to facilitate timely responses.
- Mastered radio operations and telecommunication systems to enhance communication efficiency.
- Maintained calm demeanor while multitasking in high-pressure situations, contributing to effective operations.
- Executed data entry at 40 words per minute, enhancing accurate record-keeping for emergency responses.
Education
Bachelor of Arts - Music Therapy And Performance
Metropolitan State University of Denver
Denver, CO05.2002
18 credits - Mechanical processes, mechanical engineering
Front Range Community College
Longmont, CO12.2016
High School Diploma -
Bellevue East High School
Bellevue, NE05.1991
Skills
- B2B sales techniques
- Medical device knowledge
- Customer support
- Project management
- Quality management
- HIPAA compliance
- Manufacturing processes
- Microsoft Word and Excel
- Computer literacy
- Organizational skills
- Team collaboration
- Training programs
- Content creation
- Editing skills
- Negotiation techniques
- Conflict resolution
- Effective communication
- Strong work ethic
- Stock management
Certification
Colorado MED Badge
Personal Information
- U.S. Citizen
- Authorized To Work in the U.S.
Timeline
Factory controls operator
JM Smuckers
03.2019 - 12.2021
Food Production Specialist
1908 brands
04.2016 - 11.2017
Instrument Sales
SolVista Violins
04.2014 - Current
Transit Bus Operator
First Transit LLC
01.2008 - 12.2013
Dispatcher
Columbine Ambulance
03.2006 - 08.2008
Bachelor of Arts - Music Therapy And Performance
Metropolitan State University of Denver
18 credits - Mechanical processes, mechanical engineering
Front Range Community College
High School Diploma -
Bellevue East High School