Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Drew Tucker

Denver

Summary

Hospitality Manager/Sales Leader with 10+ years in Restaurants, Hotels and Aviation with an unwavering passion for delivering excellence in the customer experience. A passionate leader through relation and inclusion with the industry knowledge to provide professional and profitable products. A proven record of sales excellence in the SaaS and restaurant technology space. Combines a consultative, territory-based approach with sharp technical and industry insight to deliver scalable solutions that help restaurants operate more efficiently and profitably.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Account Executive

Toast
11.2022 - Current


  • Generated and managed full sales cycle for restaurant clients across assigned territory, from prospecting to contract close, using a consultative, needs-based approach.
  • Achieved 156% of annual sales quota in 2023, 130% in 2024 consistently ranking among top-performing reps nationally.
  • Earned President’s Club honors (2023) for exceptional performance and contribution to revenue growth.
  • Conducted tailored platform demos, built custom solutions to meet restaurant operators’ unique business needs, and collaborated cross-functionally with implementation, success, and product teams to ensure seamless delivery.
  • Actively contributed to the Toast Mentorship Program as a 3x Mentor, supporting new hires and sharing best practices on pipeline development, objection handling, and territory planning.
  • Leveraged Salesforce CRM to meticulously manage pipeline, forecast revenue, and track sales activities with accuracy and consistency.
  • Regularly analyzed the competitive landscape to position Toast effectively and win share in a saturated market.
  • Operated in a field-based role from a personal home office, engaging regularly in in-person meetings with local restaurateurs and industry stakeholders.

Customer Service Manager

American Airlines
02.2022 - 11.2022
  • Coach and mentor frontline team members in skill development, customer service elevation and company culture behaviors
  • Ensure ongoing safety and reliability of operation through QA/QC audits
  • Knowledge of Joint Collective Bargaining Agreements ensuring that team members adhere to company policy
  • Manage escalated service issues and allocate resources and staffing to support operation.

Assistant Provisioning Manager

Southwest Airlines
02.2017 - 01.2022


  • Station QA/QC team lead, facilitating and assisting with all audits during operation
  • Conduct HR procedures for onboarding, company benefits, leave and enforcing policy/procedures
  • Facilitate all training for department to comply with current and recurrent models
  • Proficient knowledge of Ariba and Quickbase to maintain and provide inventory control for the station

Food & Beverage Operations MGR

Marriott City Center
02.2014 - 02.2016
  • Managed all outlet of operations to include guest service standards, product quality, cost controls and overall profitability, marketing initiatives and systems use.
  • Monitored product and service satisfaction trends, evaluated and addressed issues and make improvements
  • Department trainer for all on boarding employees, including classroom and on the job
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.

General Manager

Roadhouse Hospitality Group
08.2012 - 02.2014
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Monitored BOH for food sanitation, quality and preparation
  • Prepared annual budgets with controls to prevent overages.
  • Introduced a wine seminar for servers that strengthened knowledge and increased sales

Education

Bachelor of Science - Hospitality Management, Business Marketing

Colorado State University
Fort Collins, CO

Skills

  • Situational Leadership
  • Clifton Strength Finders
  • Southwest MIT Graduate
  • Quality Assurance - Quality Control
  • Coaching and Mentoring
  • Staff Management
  • Employee scheduling
  • Recruitment

Certification

  • Court of Masters Wine Sommelier
  • Six Sigma Green Belt
  • Southwest Airlines MIT Graduate
  • Southwest Airlines Presidents Council



Timeline

Senior Account Executive

Toast
11.2022 - Current

Customer Service Manager

American Airlines
02.2022 - 11.2022

Assistant Provisioning Manager

Southwest Airlines
02.2017 - 01.2022

Food & Beverage Operations MGR

Marriott City Center
02.2014 - 02.2016

General Manager

Roadhouse Hospitality Group
08.2012 - 02.2014

Bachelor of Science - Hospitality Management, Business Marketing

Colorado State University

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Drew Tucker