Drew Gant
Walmart
Greeneville
6
years of professional experience
Dynamic Team Lead with expertise in coaching, conflict resolution, and fostering teamwork. Proven ability to enhance operational efficiency and productivity while maintaining a customer-focused approach.
Work History
Team Lead
2 Years 4 Months- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented process improvements, enhancing productivity and reducing errors.
- Trained team members on operational procedures and safety protocols.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waiter and Bartender
2 Years 7 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new waitstaff on restaurant policies and effective customer interaction techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Implemented improved order-taking techniques, enhancing accuracy and reducing errors in service.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Landscaper
2 Months- Operated landscaping equipment including mowers, trimmers, and blowers to maintain client properties.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
High School Diploma
Skills
Overseeing daily activities
Team collaboration
Skill development
Team development
Leadership
People management
Problem-solving
Attention to detail
Daily operations management
Customer focus
Active listening
Timeline
Team Lead
Walmart
04.2024 - CurrentRead More
Waiter and Bartender
Aubrey's Restaurant
08.2022 - 03.2025Read More
Landscaper
Eaise Design And Landscaping
06.2020 - 08.2020Read More
Delsea Regional High School
High School Diploma
Read More