Drew Davis
Englewood
Summary
Detail-oriented professional with expertise in scheduling coordination and customer service. Known for strong problem-solving abilities and effective communication skills, ready to enhance office processes and client relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Assistant
Recovery Reaslance
Lakewood
12.2024 - Current
- Managed scheduling and appointment coordination for client consultations.
- Assisted in maintaining organized office files and records for easy access.
- Supported team members with administrative tasks and project documentation.
- Handled incoming calls and responded to client inquiries promptly.
- Collaborated with colleagues to improve office processes and workflows.
- Maintained inventory of office supplies and ordered replacements as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Home Health Caregiver
Osias home health care
Parker
10.2024 - Current
- Provided personal care to clients, assisting with daily living activities.
- Administered medications following prescribed schedules and guidelines.
- Assisted clients with mobility and physical exercises to enhance independence.
- Maintained detailed records of client health and care routines.
- Ensured a safe and clean environment for clients at all times.
- Developed trusting relationships with clients, fostering companionship and support.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
Key holder/Phone Sales Representative
Boost Moblie
Denver
05.2024 - 08.2024
- Assisted customers with product selection and service inquiries.
- Maintained inventory levels and organized merchandise displays.
- Operated point-of-sale system for customer transactions.
- Ensured store cleanliness and adherence to safety standards.
- Monitored store security and reported any suspicious activity.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
Customer Service Representative
Reds Towing
Westminster
12.2022 - 04.2023
- Managed incoming calls and coordinated service requests efficiently for optimal response.
- Provided timely updates to customers on the status of their towing service requests.
- Maintained detailed records of customer interactions and service transactions for reference.
- Utilized dispatch software to track service requests and optimize route planning for drivers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Wyatts Towing
Denver
03.2022 - 12.2022
- Assisted customers with towing service inquiries and requests.
- Coordinated with drivers to schedule timely vehicle pickups and drop-offs.
- Managed customer complaints by providing effective solutions and support.
- Processed payments and transactions efficiently for completed services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Retail Keyholder/Phone Sales Representative
Metro PCS
Denver
05.2021 - 01.2022
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained up-to-date knowledge of all products and services available through the company.
- Provided feedback on ways to improve processes related to phone sales operations.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
Retail Keyholder/Phone Sales Representative
Cricket Wireless
Aurora
03.2020 - 12.2020
- Provided timely, courteous, and knowledgeable responses to information requests.
- Followed up on sales leads through outbound calling.
- Maintained and recorded customer information in database.
- Networked to build client base and promote products to new and existing clients.
- Achieved established sales targets by generating new customer accounts.
- Developed relationships with customers in order to increase sales opportunities.
Office Administrative Assistant
Davis Contractors Group
Denver
05.2006 - 12.2008
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Office Administrative Assistant
Personal Plumbers
Denver
01.2006 - 12.2008
- Managed daily office operations and maintained organized filing systems.
- Assisted in preparing invoices and processing payments for plumbing services.
- Maintained office supplies inventory and ordered necessary materials as needed.
- Organized and maintained filing systems, both paper and electronic.
- Processed incoming invoices for payment in a timely manner.
- Sorted mail daily for distribution throughout the organization.
- Contributed to team effort by accomplishing related tasks as needed.
Education
GED -
Lester Arnold
Commerce City, CO06-2006
Skills
- Scheduling coordination
- File management
- Data entry
- Inventory management
- Customer service
- Office organization
- Attention to detail
- Time management
- Record keeping
- Problem solving
- Communication skills
- Report analysis
- Relationship building
- Bookkeeping
- Bank deposit reconciliation
- Delivery scheduling
- Mail sorting and distribution
- Social media and promotions
- Scheduling meetings
- Dedicated team player
- Client interaction
- fluency
- Invoice processing
- Verbal communication
- Team bonding
- Call handling
- Verbal and written communication
Certification
MED Badge #M172865
Languages
English
Professional
References
References available upon request.
Timeline
Office Assistant
Recovery Reaslance
12.2024 - Current
Home Health Caregiver
Osias home health care
10.2024 - Current
Key holder/Phone Sales Representative
Boost Moblie
05.2024 - 08.2024
Customer Service Representative
Reds Towing
12.2022 - 04.2023
Customer Service Representative
Wyatts Towing
03.2022 - 12.2022
Retail Keyholder/Phone Sales Representative
Metro PCS
05.2021 - 01.2022
Retail Keyholder/Phone Sales Representative
Cricket Wireless
03.2020 - 12.2020
Office Administrative Assistant
Davis Contractors Group
05.2006 - 12.2008
Office Administrative Assistant
Personal Plumbers
01.2006 - 12.2008
GED -
Lester Arnold