Andrea Aguilar
Pueblo
Summary
Experienced in cash handling and customer service, effectively managed customer inquiries and complaints while providing support to junior staff. Established processes for monitoring customer satisfaction, contributing to improved service delivery. Demonstrated leadership through employee training and performance reviews, fostering a collaborative work environment. Operated cash register with accuracy, ensuring efficient transaction processing and adherence to company policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kitchen Lead
Global Village Academy
08.2025 - Current
- Supervised kitchen team to ensure adherence to safety and hygiene standards.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment.
- Implemented quality control measures to maintain high food presentation standards.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
Assistant Manager
Popeyes Chicken
12.2024 - 04.2025
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier
Goodwill Outlet
08.2024 - 12.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due.
- Performed other duties as assigned by management.
Housekeeper
The villlas
05.2024 - 07.2024
- Inspected guest rooms after cleaning to ensure they were presentable.
- Ensured that all health standards were met during cleaning operations.
- Sanitized all areas of the hotel lobby and public restrooms.
Assistant Manager
Popeyes
09.2023 - 04.2024
- Started out prepping food for the store and taking orders and cashing customers out, then got promoted to assistant manager did morning shift paper work and opening store and shift to assist where it was needed with employees.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
PCP
Oak shire commons
02.2023 - 06.2023
- Cleaned clients rooms and helped with breakfast and lunch.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Reported any maintenance issues to supervisor immediately.
- Emptied wastebaskets and replaced liners.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
Home health care
Achieving independence
08.2022 - 12.2022
- Went to clients houses and cleaned their homes, did laundry, prepped and cooked meals.
- Ensured compliance with local, state and federal regulations related to home health care services.
- Ensured compliance with all applicable laws, regulations and professional standards related to home health care services.
CSR
Concentrix
09.2017 - 04.2022
- Handled Medicare and some Medicaid call. Answered provider and member calls about Anthem benefits, claims and authorizations for certain services and helped with prescription questions as well.
- Performed account maintenance activities such as updating client information in databases.
- Identified customer needs and provided appropriate solutions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered to company's established protocols for handling confidential data.
- Provided customer service support to customers over the phone and by email.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
CSR
McDonald's
10.2016 - 04.2017
- Took orders and cashed customers out also prepped food for a while
- Assisted in taking customer orders and providing recommendations.
- Replenished condiments and other supplies at tables and stations.
- Processed payments accurately and efficiently using POS system.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Trained new team members on restaurant policies and procedures.
Education
High School Diploma -
Liberal High School
05.2010
Skills
- Customer service
- Employee training
- Conflict resolution
- Team leadership
- Money handling
- Kitchen organization
- Food preparation
- Food safety compliance
Certification
MED Badge
Timeline
Kitchen Lead
Global Village Academy
08.2025 - Current
Assistant Manager
Popeyes Chicken
12.2024 - 04.2025
Cashier
Goodwill Outlet
08.2024 - 12.2024
Housekeeper
The villlas
05.2024 - 07.2024
Assistant Manager
Popeyes
09.2023 - 04.2024
PCP
Oak shire commons
02.2023 - 06.2023
Home health care
Achieving independence
08.2022 - 12.2022
CSR
Concentrix
09.2017 - 04.2022
CSR
McDonald's
10.2016 - 04.2017
High School Diploma -
Liberal High School