- Visual design & multimedia creation (graphic design, illustration, branding, motion, animation)
- Digital art, stylized illustration & cinematic composition
- Photography, photo & video editing (After Effects, Premiere Pro)
- Web, app & interactive media design
- Coding, programming, software & game development
- Creative direction, visual identity & storytelling
- Acting, theater, performance art & comedy
- Narrative writing, creative writing & rhetoric
- Fashion, style, cosmetology, hair design & fragrance
- Sociology, philosophy & systematic thinking
- Sound, audio & multimedia storytelling
- Video games, game design & interactive experiences
- Reading, film, TV & visual media analysis
- Technology exploration, innovation & emerging tools
- Personal development, volunteering & creative growth
River Dragon
Colorado Springs
Summary
Professional with a strong background in customer interaction and service solutions, known for clear communication, conflict resolution, and effective problem-solving. A reliable and adaptable team collaborator with strong organizational and technology skills, focused on delivering efficient, empathetic service that drives customer satisfaction and team success. Passionate about working with people, contributing meaningfully to shared goals, and bringing creativity and perspective inspired by a love of fragrance and film.
Overview
6
6
years of professional experience
Work History
Mailroom Worker
Pikes Peak State College
Colorado Springs, CO
02.2025 - 08.2025
- Sorted and distributed incoming mail to designated departments efficiently.
- Assisted in maintaining inventory of mailing supplies and equipment.
- Operated postal machinery for processing letters and packages accurately.
- Coordinated with team members to ensure timely delivery of mail items.
- Implemented best practices for safe handling of sensitive documents.
- Trained new staff on mailroom procedures and safety protocols.
- Monitored shipping schedules to optimize delivery timelines across departments.
- Minimized errors in package routing by double-checking address information and recipient details before dispatching items.
- Addressed any discrepancies in delivered packages promptly, resolving issues efficiently while maintaining professionalism.
- Expedited urgent mail deliveries by prioritizing tasks and coordinating with team members on deadlines.
- Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
Seasonal Retail Associate
Macy's
Colorado Springs, CO
10.2024 - 02.2025
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Operated point-of-sale systems efficiently, processing transactions with precision and speed.
- Assisted in merchandising efforts, ensuring product displays were appealing and organized.
- Collaborated with team members to optimize workflow during peak sales periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Barista
Haagen Dazs
Colorado Springs, CO
02.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Seasonal Fulfillment Team Member
Target
Colorado Springs
10.2022 - 12.2022
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Organized floor space and enabled forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Receiving Clerk
S & B Books
Colorado Springs, Colorado
02.2020 - 10.2022
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma - Computer Science
Astravo Academy
10.2022
Bachelor of Arts - Graphic Design
Pikes Peak State College
Colorado Springs, CO01-2026
Skills
- Inventory management, monitoring, shipping & receiving
- Mathematical calculations, charge processing & cash handling accuracy
- Document preparation, data entry & database management
- Packaging, routing efficiency & workplace safety compliance
- POS system operations & payment processing
- Customer service, engagement & relationship building
- Conflict mediation, active listening & problem resolution
- Sales assistance, upselling strategies & brand promotion
- Product knowledge, presentation & brand awareness
- Appointment scheduling, follow-up & customer satisfaction tracking
- Call center, live chat & client support experience
- Microsoft Excel, Outlook & PowerPoint proficiency
- Technical assistance & user support
- Software development & coding (C#, Java)
- Web application development & software testing
- Advanced data structures & machine learning integration
- Pattern recognition, analytical & critical thinking
- Creative thinking & attention to detail
- Reliability, integrity, teamwork & collaboration
- Interpersonal, written & customer-oriented communication
- Food safety, preparation & beverage/coffee equipment operation
- Visual presentation, table setting & product aesthetics
- Fashion, beauty & fragrance trends and evaluation
Interests
Timeline
Mailroom Worker
Pikes Peak State College
02.2025 - 08.2025
Seasonal Retail Associate
Macy's
10.2024 - 02.2025
Barista
Haagen Dazs
02.2023 - 09.2023
Seasonal Fulfillment Team Member
Target
10.2022 - 12.2022
Receiving Clerk
S & B Books
02.2020 - 10.2022
High School Diploma - Computer Science
Astravo Academy
Bachelor of Arts - Graphic Design
Pikes Peak State College