Doug Cornell
Aurora
Summary
Experienced with coordinating detailed relocation plans for individuals and families. Utilizes effective communication and problem-solving skills to manage complex relocations smoothly. Track record of high client satisfaction and successful team collaboration.
Overview
11
11
years of professional experience
Work History
Senior Relocation Consultant
Graebel Relocation Services Worldwide
10.2015 - Current
- Manage transferring employees, including VIPs, by administering relocation benefits according to company policy.
- Monitor service vendors, including travel, real estate agents, inspectors and appraisers to ensure quality service.
- Analyze and interpret client and business needs and make decisions that are in the best interest of the transferring employees and clients we serve.
- Collect, analyze and present data reports relating to caseload and data integrity and quality.
- Ensured superior customer experience by communicating and investigating customer concerns, demonstrating empathy and resolving problems with diligence and integrity.
Business Development Manager
Goochie Cakes
07.2014 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Education
Bachelor of Arts - History
Metropolitan State University of Denver
Denver, CO05-2000
Master of Arts - Business Communication / Project Management
Jones International University
CO10-2009
Skills
- Accurate and detail oriented
- Advanced Microsoft Excel, Word, Outlook, OneNote and PowerPoint programs
- Critical thinker
- Works well under pressure
- Dedicated team player
- Customer service-oriented
- Strong work ethic
- Professional and Interpersonal skills
- Goal-oriented
- Strong organizational skills
- Complex problem solving skills
- Strong Oral and written communication skills
- Accountable
- Client relationship building
Timeline
Senior Relocation Consultant
Graebel Relocation Services Worldwide
10.2015 - Current
Business Development Manager
Goochie Cakes
07.2014 - 09.2015
Bachelor of Arts - History
Metropolitan State University of Denver
Master of Arts - Business Communication / Project Management
Jones International University
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