Doran Steeward Yepes Sarmiento
Illustrator
Bogotá
Summary
Organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possesses a keen attention to detail and strong decision-making skills, allowing for effective management of multiple concurrent tasks. Self-motivated work ethic enables excellence both independently and as part of a team. Known for providing personalized customer service and support, with a great sense of belonging and honesty that contributes to building strong relationships with colleagues and clients. Thrives in collaborative team environments and excels in self-management situations. Committed to personal and professional growth, constantly seeking opportunities to enhance skills and contribute to the success of the organization. Has a knack for rapid learning and continuous improvement, dedicated to making a positive impact.
Overview
2
2
Languages
Work History
Administrative Assistant and Customer Service
COMFORT INN, BANGOR
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assists at the front desk, greeting the guest and recording their personal information to confirm the scheduling process and stay at the facility
- Support in Back Office with control of inventories, supplies, maintenance and other needs that arise in the hotel
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Personalized attention to guests, to provide all the needs and comforts they need
- Help with other additional tasks such as administration, logistics, cleaning, cooking, among others to maintain the best environment and development of the facilities
Agent
Teleperformance SAS
- Personalized attention to customers who present problems and inconveniences on the different digital platforms managed by the company
- Carry out back-office support and accompaniment processes for the coaching and QA positions, following the teaching and training methods coach that the company promotes, in order to always take into account the vision of internal growth on the part of the agents and thus itself is reflected in the results, the satisfaction and agent comfort
- Verified accuracy of data entered into system to produce error-free reports
- Verify content that is shared on social networks, taking into account the company and client guidelines, as well as a critical thinking and a strong mindset to understand that the content realized is a language that you have to know how to read so as not to be left affect emotionally and be able to perform tasks satisfactorily
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Advisor I
CONCENTRIX
- Provide support and advice to the client with the different tools and certificates that the company manages
- Personalized and continuous attention for the satisfactory completion of the processes, taking into account customer experience and satisfaction
- Communicate in a timely and effective manner all changes and developments during the processes, which may interrupt or alter the development of the activities carried out by the client, so that their experience is not compromised
- Proactively develop the other activities stipulated by the company, in order to always guarantee excellence in service and a good company-client relationship
Administrative Assistant
DSB manufacturando ideas
- Administrative support, with personalized customer service and control of production and administrative processes
- Review and control of materials in the production process
- Assistance in inventory control in the warehouse in the unloading of merchandise
- Prepare collection accounts and sales invoices corresponding to the services of the month
- Filing and control of invoices received, such as public services, purchases and expenses incurred
Education
Music -
Central University
Bogotá, DCForeign Languages - Emphasis On English
District University
Bogotá, DCExcel - Excel From Begginer To Expert
Udemy
Bogotá, DC 05.2001 -
Social Comunication -
University Corporation Minuto De Dios
Bogotá, DCSkills
Administrative Support
Office Administration
Detail-Oriented Data Input
Computer skills
Administrative support
Data entry
Microsoft Excel
Problem-solving
Customer service
Citizenship Card
1,233,511,046
Professional References
- Jessica Paola Cardozo Sarmiento, Industrial Engineer, 321 443 1267
- Doran Edgar Yepes Valencia, General Manager, 312 437 9105
- Olga Lucía Sarmiento Casas, Business administrator, 313 311 4914
- Walter Orlando Bovea Sarmiento, Public Accountant, 310 538 6645
Timeline
Excel - Excel From Begginer To Expert
Udemy
05.2001 -
Social Comunication -
University Corporation Minuto De Dios
Administrative Assistant and Customer Service
COMFORT INN, BANGOR
Agent
Teleperformance SAS
Advisor I
CONCENTRIX
Administrative Assistant
DSB manufacturando ideas
Music -
Central University
Foreign Languages - Emphasis On English
District University
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