DONTRE MARQUIS WALKER
Pueblo,CO
Summary
To establish a position where my potentials are closely observed and developed. I am eager and willingly to take on new challenges.
Overview
26
26
years of professional experience
Work History
Crew Member
Wendy's
04.2025 - Current
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Provided exceptional customer service by taking orders and addressing inquiries.
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to ensure smooth workflow during busy shifts.
- Learned food safety protocols to maintain high standards of hygiene.
- Adapted quickly to new menu items and promotional offerings.
- Supported inventory management by restocking supplies as needed.
- Engaged customers effectively to enhance overall dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
General Laborer
Ellenwood Staffing
01.2000 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in processing orders and managing customer accounts efficiently.
- Adapted quickly to new processes, enhancing service delivery during peak periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
McDonalds
09.2007 - 01.2009
- Learned most aspects of McDonalds in just a matter of weeks. Worked the front and back of the restaurant. Front job duties includes Cashier, Expediter, Drive-Thru and back duties include Re-Stocker and preparing food.
Waterworks
05.2006 - 12.2007
- Learned how to operate machinery and detailed cars.
Salesman
06.2003 - 09.2003
- Door-to-door salesperson for the Youth Fundraising Program.
Education
Biblical Studies
Colorado Christian University
Denver, CODiploma - Business
Sierra High School
Colorado Springs, CO05.2009
Skills
- Office Machines: Photocopier, Computers, and Printers
- Computer Skills: Microsoft Word, PowerPoint, Basic Internet Concepts
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Learning agility
- Crew leadership
- Resilience and persistence
- Hospitality service expertise
- Complex Problem-solving
- Creativity and innovation
- Inventory restocking
- Order management
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
- Positive company representation
- Assertiveness
- Equipment maintenance
- Ordering procedures
- Diversity awareness
- Salesmanship
- Influencing skills
- Inventory counts
- Point-of-sale transactions
- Sales expertise
- Product promotion
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Sanitation protocols
- Task prioritization
- Product knowledge
- Quality assurance
- Stock management
- Workplace efficiency
- Team contributions
- Product cross-selling
- Point-of-sale system
- Tool and equipment use
- Maintenance and repair
- Machine operations
- Company standards
- Team player
- Adaptability and flexibility
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
Hobbies and Interests
working out, playing football, running, and reading.
Timeline
Crew Member
Wendy's
04.2025 - Current
McDonalds
09.2007 - 01.2009
Waterworks
05.2006 - 12.2007
Salesman
06.2003 - 09.2003
General Laborer
Ellenwood Staffing
01.2000 - Current
Diploma - Business
Sierra High School
Biblical Studies
Colorado Christian University
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