Donte Stephenson
Aurora
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cochlear Americas
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Engineer
Boost Mobile
07.2020 - 05.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Entered orders for equipment needed for properties.
- Changed hvac filters, faucet heads, soap dispensers (auto/manual), toilet lids, flush diaphragm.
- Proper Water Shutoffs
Assistant Manager
T-Mobile
09.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Package Handler
UPS
05.2019 - 08.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Sales Associate
Conns Home Plus Warehouse
10.2017 - 03.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - General Studies
Colorado Mesa University
Grand Junction, CO05-2027
High School Diploma -
Rangeview High School
Aurora, CO05-2016
Skills
- HVAC and refrigeration systems
- Customer service
- Team leadership
- Microsoft powerapps
- Plumbing and electrical work
- Workload balancing
- Repair work
- Problem-solving
- Friendly, positive attitude
Timeline
Customer Service Representative
Cochlear Americas
05.2024 - Current
Engineer
Boost Mobile
07.2020 - 05.2024
Assistant Manager
T-Mobile
09.2019 - 03.2020
Package Handler
UPS
05.2019 - 08.2019
Sales Associate
Conns Home Plus Warehouse
10.2017 - 03.2019
No Degree - General Studies
Colorado Mesa University
High School Diploma -
Rangeview High School
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