Donovan Clark
Colorado Springs
Summary
Highly motivated, dependable, results-oriented, honest individual. Solution-focused professional with experience and strengths in customer service. Enjoys working in a fast-paced environment and ability to work with minimal supervision. Excellent problem solving skills with commitment to first class customer service. Excellent organizational skills with ability to multi-task and attention to details. Excellent communication skills both verbal and written.
Overview
10
10
years of professional experience
Work History
Manager
SafeSplash Swim School
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Goldfish Swim School
05.2017 - 01.2021
- Applied strong leadership skills and problem-solving skills to maintain team efficiency
- Trained new employees to ensure Company policies were understood
- Worked with management team to implement proper division of responsibilities
- Evaluated employee and student performance and coached and trained accordingly
- Interacted with parents on the activities and development of students
- Greeted parents and students as they reported to the front desk
- Checked in students on the attendance tracking system
- Adjusted job assignments and schedules
- Answered telephone, responded to inquiries, took messages and screened and directed phone calls in a professional manner
- Processed student registrations using effective sales/customer service techniques
- Resolved customer concerns/complaints using professional approach
- Maintained clean and well-organized work areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Gathered, organized and input information into digital database.
Swim Instructor
Goldfish Swim School
03.2015 - 06.2016
- Taught students pool and water safety guidelines based on Goldfish Swim School curriculum
- Gave private lessons to teach such techniques as floating and treading water
- Demonstrated swimming strokes, exhibiting proper technique and positioning in water
- Enforced safety rules and regulations to prevent accidents and administered first aid when necessary
- Evaluated students' progress, and completed required paperwork in a timely manner
- Interacted with parents/guardians on the activities and development of students' swim skills
- Attended required/mandatory workshops and in-service training outside of regular working hours
Cashier/Cook
Kentucky Fried Chicken
04.2015 - 12.2015
- Greeted customers and placed orders
- Counted cash in register drawer at beginning and end of shift
- Processed cash and credit purchases
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions
- Provided back-up coverage to ensure schedules were filled
- Worked take out window
- Checked each order to ensure customer received correct order
Education
Associate of Arts - Surgical Technology
Gwinnett Technical College
Lawrenceville, GANo Degree - General Studies
Perimeter College - Georgia State University
Dunwoody, GAHigh School Diploma -
Fishers High School
Fishers, IN05.2016
Skills
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Team Building
- Staff Management
- Time Management
- Verbal and written communication
- Team Leadership
Applications
- Windows
- Word
- Excel
- Email Applications
- Internet Applications
Timeline
Manager
SafeSplash Swim School
03.2021 - Current
Supervisor
Goldfish Swim School
05.2017 - 01.2021
Cashier/Cook
Kentucky Fried Chicken
04.2015 - 12.2015
Swim Instructor
Goldfish Swim School
03.2015 - 06.2016
No Degree - General Studies
Perimeter College - Georgia State University
High School Diploma -
Fishers High School
Associate of Arts - Surgical Technology
Gwinnett Technical College
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