Donna Martinez
Cortez
Summary
Results-oriented Store Manager experienced in leading teams and driving daily operations. Achieved sales growth through effective merchandising strategies and resolution of customer complaints. Focused on optimizing store performance through inventory control and team development.
Overview
21
21
years of professional experience
Work History
Store Manager
Family Dollar
Durango, CO
02.2021 - 05.2026
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed staff on best practices in customer service and sales techniques.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Library Assistant
Rico Library
Rico, CO
05.2019 - 02.2021
- Assisted patrons with locating and checking out library materials.
- Managed inventory of books and digital resources, ensuring accurate cataloging.
- Organized community events and programs to promote literacy and engagement.
- Provided training to new staff on library systems and best practices.
Store Manager
Motherlode Liquor
Rico, CO
08.2005 - 09.2020
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Associate of Science - Accounting, Business
Trinidad Junior College
Alamosa, COSkills
- Stock optimization
- Customer service
- Client engagement
- Training
- Team leadership
- Problem-solving
- Multitasking
Timeline
Store Manager
Family Dollar
02.2021 - 05.2026
Library Assistant
Rico Library
05.2019 - 02.2021
Store Manager
Motherlode Liquor
08.2005 - 09.2020
Associate of Science - Accounting, Business
Trinidad Junior College