Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Edens

Greeley

Summary

Experienced caregiver skilled in personal care, medication management, and client relationship management. Committed to enhancing client well-being through compassionate support and effective communication, while ensuring a safe and clean living environment.

Overview

47
47
years of professional experience

Work History

Caregiver

Private Residence
Greeley
12.2015 - 07.2025
  • Assisted clients with daily living activities and personal care tasks.
  • Provided companionship and emotional support to enhance client well-being.
  • Managed medication schedules and ensured proper administration of prescriptions.
  • Coordinated transportation for appointments and social outings for clients.
  • Maintained a clean and safe living environment for all residents.
  • Supported bathing, dressing and personal care needs.

Customer Service Representative

State Farm Insurance Inc
Greeley
04.2008 - 12.2015
  • Assisted clients with policy inquiries and coverage options.
  • Educated customers on insurance products and services available.
  • Resolved customer complaints through effective communication and empathy.
  • Utilized software systems to track interactions and follow-ups effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Teller

CU of CO
Greeley
05.2007 - 09.2007
  • Processed member transactions accurately and efficiently at credit union branch.
  • Managed cash drawer, ensuring compliance with security and balancing procedures.
  • Operated banking software for transaction processing and account management tasks.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.

Administrative Assistant

Colorado State Parks
Littleton
08.2002 - 03.2003
  • Supported administrative tasks including filing, data entry, and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Teller

Wells Fargo
Highlands Ranch
08.1999 - 11.2001
  • Managed cash drawer, ensuring compliance with security and balancing procedures.
  • Operated banking software for transaction processing and account management tasks.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.

Customer Service Representative

Citicorp Credit Services
Kansas City
05.1996 - 10.1998
  • Utilized software systems to track interactions and follow-ups effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Decor Center Consultant

Builder"s Square
Fort Collins
04.1991 - 12.1994
  • Assisted customers with product selection and provided expert advice on home improvement.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Collaborated with team members to ensure smooth daily operations and effective communication.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
  • Took customer orders using computerized order systems and coordinated center activities.
  • Greeted customers, answered questions, and presented pricing information.

Service Desk Representative

Hugh M Woods
Greeley
07.1988 - 12.1989
  • Answered question for customers on lumber and building materials.
  • Estimated Fencing, Roofing, Painting
  • arranged products ordered to be delivered to customers.
  • Required knowledge of lumber, hardware, electrical, plumbing, and sprinkler systems

Cashier

Everitt Lumber
Greeley
05.1984 - 07.1986
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and debit payments accurately during high-volume hours.
  • Accepted cash and credit card payments, issued receipts and provided change.

Department Assistant

Woolco Department Store
Greeley
05.1979 - 08.1983
  • Managed inventory levels and organized merchandise displays for optimal presentation.
  • Maintained a clean and organized work environment to promote safety and productivity.
  • First in the Curtain Department, straighten and repackage merchandise.
  • Sewing Department, cut fabric, stock merchandise, assist customers in their selections

Restaurant Busser

Village Inn Pancake House
Greeley
08.1978 - 08.1979
  • Cleared and set tables efficiently for incoming guests.
  • Assisted servers by refilling drinks and delivering food promptly.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Organized and restocked supplies to ensure smooth operations.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.

Education

High School Diploma -

Greeley West High School
Greeley, CO
05-1978

Skills

  • Personal care
  • Medication management
  • Daily living support
  • Health monitoring
  • Client transportation
  • Client relationship management
  • Policy knowledge
  • Conflict resolution
  • Customer relationship management
  • Time management
  • Adaptability to change
  • Active listening
  • Interpersonal skills
  • Complaint resolution
  • Money handling

Accomplishments

  • I received recogniton for quality customer service at Citicorp, CU of CO and State FArm Ins.

Timeline

Caregiver

Private Residence
12.2015 - 07.2025

Customer Service Representative

State Farm Insurance Inc
04.2008 - 12.2015

Teller

CU of CO
05.2007 - 09.2007

Administrative Assistant

Colorado State Parks
08.2002 - 03.2003

Teller

Wells Fargo
08.1999 - 11.2001

Customer Service Representative

Citicorp Credit Services
05.1996 - 10.1998

Decor Center Consultant

Builder"s Square
04.1991 - 12.1994

Service Desk Representative

Hugh M Woods
07.1988 - 12.1989

Cashier

Everitt Lumber
05.1984 - 07.1986

Department Assistant

Woolco Department Store
05.1979 - 08.1983

Restaurant Busser

Village Inn Pancake House
08.1978 - 08.1979

High School Diploma -

Greeley West High School

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Donna Edens