Open To Work
Donna Costantino
Canon City
Work Preference
Summary
Dedicated Patient Service Representative with proven skills in appointment scheduling, patient registration, and insurance verification. Committed to enhancing patient experience and ensuring HIPAA compliance.
Overview
40
40
years of professional experience
Work History
Patient Service Representative
Valley-Wide Health Systems
Cañon City
07.2022 - Current
- Managed patient inquiries, delivering accurate service information.
- Coordinated communication between patients and healthcare providers to ensure clarity and address concerns.
- Streamlined appointment scheduling and registration processes, enhancing patient flow.
- Oversaw patient check-in process, ensuring accurate data entry of personal and insurance information to minimize delays.
- Verified insurance coverage and secured necessary authorizations for services.
- Responded to incoming calls with professionalism and courtesy.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Numerous
Centura Health St Thomas More Hospital
Canon City
08.1986 - 01.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Canon City High School
Cañon City, CO05-1980
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- Conflict resolution
- HIPAA compliance
- Medical terminology
- Client relationship management
Affiliations
- Mental Health First Aid Training
- Board Member for The Pulse School Based Health Center
Timeline
Patient Service Representative
Valley-Wide Health Systems
07.2022 - Current
Numerous
Centura Health St Thomas More Hospital
08.1986 - 01.2022
High School Diploma -
Canon City High School