Donna Copeland

Conduct Psychosocial Assessments to include BIMS and PHQ2-9 both quarterly and annually, to identify individual needs and specific social services necessary to help in addressing each resident's objectives, needs, and goals.

Build and maintain strong interpersonal relationships with residents, and to help resolve issues by responding in a timely manner.

Educate residents on various resources, and programs that are available to them.

Set up home health referrals and other services that residents may need upon discharge back into the community.

Provide services as needed for visiting ancillary services for the residents within the facility.

Grievance Official and Advocate for all residents and their rights and following up regarding any concerns they may have.

Schedule weekly Care Plan meetings with residents and families.

QAPI and Psych Pharm Monthly meetings.

Discharge Planning Committee

Attend monthly Resident Council Meetings

PASRR's

PETI's

Attend Social Services monthly Webinars

Conduct BIMS and PHQ2-9 Assessments with residents on a quarterly and annually basis.

Input Care plan notes, Progress notes, and PASRR notes of each resident.

Send out letters to family members to coordinate and schedule care plan meetings for the residents.

Attend Resident Council Meetings.

Grievance forms

Schedule Visiting Ancillary Visits for residents.

Assist Director in any projects that are needing done.

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Monitored student classroom and outdoors activities to promote student safety.
• Maintained positive attitude and affirmatively communicated with each student.
• Interacted physically and verbally with students throughout each day.

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Monitored student classroom and outdoors activities to promote student safety.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.