Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Montoya

Thornton

Summary

Dynamic professional with a strong work ethic and integrity, experienced in customer assistance and conflict resolution at Players Choice. Proven ability to enhance customer satisfaction and loyalty while maintaining operational efficiency. Skilled in point-of-sale systems and daily reporting, consistently delivering results in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Security/cashier

Players Choice
05.2025 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and service standards.
  • Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
  • Developed strong relationships with regular customers, fostering a welcoming environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Maintenance Supervisor

Navajo Express
11.2023 - 05.2025
  • Supervised maintenance team to ensure compliance with safety regulations and operational standards.
  • Coordinated preventive maintenance schedules to minimize equipment downtime and enhance reliability.
  • Conducted inspections of facilities and equipment, identifying areas for improvement and implementing solutions.
  • Trained new staff on maintenance procedures, safety protocols, and equipment operation best practices.
  • Implemented process improvements that increased efficiency in maintenance workflows and resource allocation.
  • Managed inventory of tools and parts, ensuring availability for timely repairs and servicing activities.
  • Collaborated with management to develop budget plans for maintenance operations and equipment upgrades.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.

Trailer Technician

Lightning Venture
03.2021 - 10.2023

Performed maintenance and repairs on fleet vehicles.

Student

Lincoln Technical Institute
01.2020 - 03.2021

Heavy Diesel mechanic

Foreman

CornerStone Coating
04.2008 - 01.2020

Coordinated start-to-finish drywall and paint projects for commercial sites.

Paint/drywall

Color Decorating
08.1992 - 03.2008

Prepared surfaces for painting and finishing in both residential and commercial settings.

Prepared and secured drywall for final installation.

Education

Certified - Heavy Deisel Mechanic

Lincoln College of Technology
Denver, CO
10.2023

Skills

  • Customer assistance
  • Work ethic and integrity
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving
  • ID verification
  • Decision making aptitude
  • Daily reporting

Timeline

Security/cashier

Players Choice
05.2025 - Current

Maintenance Supervisor

Navajo Express
11.2023 - 05.2025

Trailer Technician

Lightning Venture
03.2021 - 10.2023

Student

Lincoln Technical Institute
01.2020 - 03.2021

Foreman

CornerStone Coating
04.2008 - 01.2020

Paint/drywall

Color Decorating
08.1992 - 03.2008

Certified - Heavy Deisel Mechanic

Lincoln College of Technology
Donald Montoya