Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Hubbard

Colorado Springs

Summary

Dedicated Physical Security Service Technician with expertise in equipment installation, troubleshooting systems, and emergency response planning. Proven ability to enhance customer satisfaction through prompt service and effective communication.

Overview

17
17
years of professional experience

Work History

Physical Security Service Technician

Diebold Nixdorf
North Canton
12.2021 - Current

Responded to emergency maintenance requests, ensuring timely on-call support.
Maintained professionalism in client interactions, receiving consistent positive feedback.
Minimized operational costs through efficient inventory management of spare parts and tools.
Installed new equipment and explained operation and routine maintenance to customers.
Interpreted equipment diagrams and blueprints to understand mechanical and electrical systems.
Contributed to revenue growth by identifying sales opportunities during site visits.
Increased customer satisfaction through prompt on-site support for technical issues.
Optimized route planning for service calls, maximizing daily visits without sacrificing quality.

Correctional Officer

Colorado Department Of Corrections
Colorado Springs
09.2018 - 12.2021
  • Supervised High risk inmate activities and ensured compliance with facility regulations.
  • Conducted regular inspections of cells and common areas for safety and security.
  • Implemented emergency response procedures during critical incidents and disturbances.
  • Maintained accurate records of inmate behavior and incident reports.
  • Assisted in the transportation of inmates to court appearances and medical appointments.
  • Collaborated with team members to develop strategies for conflict resolution among inmates.
  • Participated in training sessions on safety protocols and crisis intervention techniques.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.

Slot Technician III

Morongo Casino Resort and Spa
Cabazon
03.2009 - 10.2018
  • Installed and maintained gaming machines to optimize performance across the casino.
  • Diagnosed technical issues and repaired slot machines to minimize downtime.
  • Collaborated with team members to troubleshoot complex errors in slot machines.
  • Constructed casino signs and executed machine relocations efficiently.
  • Installed and maintained all networking systems, ensuring reliable connectivity throughout the casino.

Education

High School Diploma -

West Valley High School
Hemet, CA
06-1998

Skills

  • Equipment installation
  • Troubleshooting systems
  • Electrical systems analysis
  • Inventory management
  • Emergency response planning
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail

Timeline

Physical Security Service Technician

Diebold Nixdorf
12.2021 - Current

Correctional Officer

Colorado Department Of Corrections
09.2018 - 12.2021

Slot Technician III

Morongo Casino Resort and Spa
03.2009 - 10.2018

High School Diploma -

West Valley High School
Donald Hubbard