Dominique Dominguez
Commerce City
Summary
Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Assuring customers leave satisfied and more knowledgeable.
Overview
6
6
years of professional experience
Work History
Personal Banker
Academy Bank
Thornton
04.2021 - 05.2023
- Cross-sold banking products such as credit cards, loans and accounts.
- Provided customer service to clients, including answering questions and resolving issues.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Maintained accurate records of all transactions conducted throughout the day.
- Participated in training sessions regarding new banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Responded promptly to customer emails, phone calls and requests for information.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Promoted additional bank services through personal contact with customers.
- Researched customer inquiries and reported findings in a timely manner.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Recognized opportunities for cross-selling additional banking products or services.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Followed operational standards, promoting security, risk management and compliance.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
Crew Member
Firehouse Subs
Thornton
06.2018 - 04.2021
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Packed fast food products in approved containers, cups, and bags.
Cashier
Babies ‘R Us
Westminster
01.2018 - 04.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Crew Member
Sonic
Thornton
03.2017 - 10.2017
- Assisted management team with inventory counts of food products and beverage supplies.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, slushies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
Accounting -
Front Range Community College
Westminster, CO12.2021
General -
Northglenn High School
Northglenn, CO05.2019
Skills
- Customer service
- Account management
- Cash handling
- [Spanish] fluency
- Fraud detection
- Conflict resolution
- Relationship building
- Sales strategies
- Transaction processing
- Financial products
- Client education
- Time management
- Effective communication
- Problem solving
- Verbal and written communication
- Professional appearance
- Cross-selling and upselling
- Microsoft proficiency
Accomplishments
I feel like I have accomplished something when a customer tells me that they loved how much I have helped them and that I made some aspect of their life easier.
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Personal Banker
Academy Bank
04.2021 - 05.2023
Crew Member
Firehouse Subs
06.2018 - 04.2021
Cashier
Babies ‘R Us
01.2018 - 04.2018
Crew Member
Sonic
03.2017 - 10.2017
Accounting -
Front Range Community College
General -
Northglenn High School