Dominick De Jesus Urzola Cachan
International Business Professional
Barranquilla
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Adaptable and skilled in research, I consistently deliver satisfactory outcomes, ensuring both customer satisfaction and company success.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Teleperformance
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
Intern
Colossal Contractors
08.2023 - 02.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
Education
International Business Professional - International Economics
Universidad De La Costa
Barranquilla, Colombia 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Problem resolution
Decision-making
Research
Timeline
Customer Service Representative
Teleperformance
09.2024 - Current
Intern
Colossal Contractors
08.2023 - 02.2024
International Business Professional - International Economics
Universidad De La Costa
05.2001 -
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