Dominic Roberts
Castle Rock
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Infiniti of Denver
2990 S Havana, Aurora Co 80014
08.2023 - 04.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Writer
Bobcat of The Rockies
Golden, CO
01.2022 - 08.2023
- Researched technical information online or through reference materials when necessary
- Developed strong organizational skills to manage multiple tasks simultaneously
- Monitored customer records to check for regular scheduled servicing and future remedial work
- Verified warranty coverage prior to performing any repairs or replacements
- Ensured that all paperwork related to vehicle maintenance was completed accurately and efficiently
- Offered advice on preventive maintenance practices that could help extend the life of their vehicles
- Created repair orders based on customer needs and concerns, dispatching orders to proper technicians
Yard assistant/Rental Coordinator
Bobcat Of The Rockies
Parker, CO
02.2020 - 01.2022
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents
- Managed multiple tasks in high-volume environment
- Took notes and kept records of equipment maintenance and materials needed, delivered and sorted
- Cleaned and maintained bobcat rental equipment
- Assisting the rental coordinator by picking up phone calls, setting up rentals, answering rental questions, loading customers, and more
- Assisting customers with questions about rental equipment including max load weight, what equipment work best in certain situations, how to use equipment, and more
Service Porter
McDonald Automotive
Denver, CO
02.2019 - 02.2020
- Moving vehicles from the service department to the shop
- Washing vehicles to ensure a clean car before pick up
- Picking up and delivering vehicles to customers homes
- Assisted managing the rental fleet
- Using proper inspection forms on rental cars to verify vehicles are free of damage or mechanical problems
Education
Business Management
Arapahoe Community College
Littleton, COCastle View Highschool
Castle Rock, CO08.2020
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
Timeline
Service Advisor
Infiniti of Denver
08.2023 - 04.2025
Service Writer
Bobcat of The Rockies
01.2022 - 08.2023
Yard assistant/Rental Coordinator
Bobcat Of The Rockies
02.2020 - 01.2022
Service Porter
McDonald Automotive
02.2019 - 02.2020
Business Management
Arapahoe Community College
Castle View Highschool
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