Dominic Muniz
Cortez
Summary
Dynamic and results-driven professional with extensive experience at USPS, excelling in route optimization and customer service. Proven ability to enhance operational efficiency and achieve high levels of reliability. Skilled in vehicle maintenance and adept at problem-solving, ensuring timely deliveries while fostering strong client relationships. Committed to continuous improvement and excellence in service.
Overview
24
24
years of professional experience
Work History
PTF Carrier
USPS
02.2020 - Current
- Sorted and delivered mail efficiently to ensure timely service.
- Operated hand-held scanners for tracking packages and confirming deliveries.
- Adhered to safety protocols while handling heavy parcels and equipment.
- Assisted in training new employees on postal procedures and operational standards.
- Resolved customer inquiries regarding postal services and package status promptly.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Operated vehicles and equipment to transport packages and mail pieces.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Cook Manager
Shiloh's Stakehouse
06.2002 - 02.2020
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on cooking techniques and food preparation standards.
- Developed and implemented menu items, enhancing customer satisfaction through innovative dishes.
- Managed inventory control systems, optimizing stock levels to reduce waste and costs.
- Coordinated special events, creating tailored menus that met client specifications and dietary needs.
- Monitored food quality and presentation, maintaining high standards of culinary excellence.
- Collaborated with management to develop cost-effective purchasing strategies for kitchen supplies.
- Evaluated staff performance, providing constructive feedback to improve team efficiency and productivity.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Improved team morale by fostering open communication and encouraging professional growth among staff members.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Consistently met budgetary goals through careful management of food costs and labor expenses.
- Streamlined kitchen workflow for increased productivity, assigning specific tasks based on individual strengths within the team.
- Managed vendor relationships to negotiate favorable pricing on ingredients while maintaining product quality standards.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Montezuma Cortez High School
Cortez, COSkills
- Warehouse management
- Transportation management
- Fleet management
- Route optimization
- Supply management
- Mail distribution
- Package handling
- Parcel delivery
- Load management
- Hand-eye coordination
- Weather tolerance
- Postal regulations
- Vehicle maintenance
- Address management system
- Route deliveries
- Change-of-address orders
- Vehicle inspections
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Adaptability and flexibility
- Physical strength
- Analytical thinking
- Goal setting
- Professionalism
- Continuous improvement
- Vehicle operation
Timeline
PTF Carrier
USPS
02.2020 - Current
Cook Manager
Shiloh's Stakehouse
06.2002 - 02.2020
High School Diploma -
Montezuma Cortez High School